Update failed. Now iTunes won't recognize iPhone.

Question

Update failed. Now iTunes won't recognize iPhone.

I connected my iPhone 4s to my computer, and iTunes prompted me to update my iphone. I initiated the update and awhile later the update failed and now my phone only shows a picture of the phone's cable with an arrow pointing to the iTunes logo. Whenever I plug it in, iTunes does not recognize it. I have gone throught the basic fixes suggested, but the issue remains. I have completely uninstalled and reinstalled iTunes, I have restarted Apple Mobile Support, I have reinstalled the Apple Mobile Device USB Driver. I don't know what else to do.

I am using Windows 7.

iPhone 4S, Windows 7

Posted on Apr 4, 2014 11:37 AM

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Answer 1

wjosten

Level 10

95,321 points

Apr 4, 2014 11:40 AM in response to Community User

Try forcing the phone into recovery mode, as described here, & restoring it:

http://support.apple.com/kb/ht1808

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Answer 2

Apr 4, 2014 12:51 PM in response to wjosten

My phone apears to be in recovery mode, but iTunes still does not recognize it. And this page:

http://support.apple.com/kb/TS1538

did not help either.

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Answer 3

Apr 4, 2014 12:58 PM in response to Community User

Did you try disabling you're security software? Also check for any 3rd party software that may be preventing iTunes from connecting to you're device.

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Answer 4

Apr 6, 2014 6:01 PM in response to Anthony Hobbs

I really wasn't sure what on my computer was causing the problem, but I just used another computer whose iTunes recognized my phone, was able to restore it to factory settings, and then my computer's iTunes recognized it once it was no longer in recovery mode, and I was able to return my iphone to normal with a previous backup.

Thanks for trying to help.

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