Can't receive email on 10.9.2 in Mail -- security problem

Question

Can't receive email on 10.9.2 in Mail -- security problem

My wife told me today here MBA 10.9.2 was not receiving any messages in Mail -- me/mac/icloud.com. Restarted, rebooted router, etc. -- no help. Went to the iCloud website and it said her account had a security problem. Tried to reset password, but Apple of course sent the message to an account that couldn't receive messages. Tried the secret questions route -- female cat's name. That worked, inserted original password and all is okay again.

Not the first time this has happened to her account. If I hadn't been there, she would never have gotten it wotrking again.

What locked her out????

Should not have happened,

MacBook Air, OS X Mavericks (10.9.1), Also my wife's MBA with 10.9.1

Posted on Apr 4, 2014 4:22 PM

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Answer 1

213JB

Level 2

385 points

Apr 4, 2014 4:39 PM in response to Thomas Miller2

Possibilities.

http://support.apple.com/kb/HT5834

http://support.apple.com/kb/ts2446

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Answer 2

Apr 4, 2014 6:39 PM in response to 213JB

My wife doesn't use her password to access her messages.

In this instance, it appears that Apple arbitrarily denied her access to receiving messages in Mail. After guessing the correct cat's name, her password did not need to be reset -- she is now still using the same asword as last year.

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Answer 3

May 14, 2014 3:31 PM in response to Thomas Miller2

Three weeks later same problem. Suddenly, my wife's MBA can't download e-mail using Mail because her password stopped working. A real nuisance.

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Answer 4

May 23, 2014 9:26 AM in response to Thomas Miller2

Once again, today, out of the blue, my wife can't get her .mac/.me/.icloud messages in Mail. I had to go to icloud.com and re-activate her password.

Latest version of Mavericks on a year old MBA.

What is going on??????????

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Answer 5

Oct 14, 2014 6:34 AM in response to Thomas Miller2

Last reset my wife's password on 9/28/14 and had to create a new password for her today for her to get her e-mail on her mac/me/icloud.com account..

Most irritating!!!!!!!!!!!!

If I weren't here to do it, she would be lost. Why does Apple keep doing this? She never has to use her password, so why is she constantly required to have a new password for no reason?

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