My Macbook Air(2013) crashes for no reason.

Question

My Macbook Air(2013) crashes everyday for no reason. i fresh installed over 10 times since i got the thing in August, I Also to the disk verify and repair, it doesn&#x27;t help.any sort of reseting doesnt help as well. I will return to the US in June. So should i take it apple care or is this fixable on my own. if it isn&#x27;t will apple replace this broken macbook air. Right know I;m outside the US where there is no apple store. so any help will be greatfull. thank you.

dominic23 · Answer

When you are back in US, take it to the Apple store to have the computer checked out.Best.

Linc Davis · Answer

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.      Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Console in the icon grid.    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don&#x27;t see that heading, select   View ▹ Show Log Listfrom the menu bar. Post the entire contents of the report—the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don&#x27;t post any other kind of diagnostic report, such as a hang report.

Alisk1993 · Answer

Anonymous UUID:       0BA141D7-0F12-8FAF-67D0-A30D73A242D5Sat Apr  5 14:38:34 2014panic(cpu 1 caller 0xffffff8000cdbe2e): Kernel trap at 0xffffff8000ca3319, type 14&#x3D;page fault, registers:CR0: 0x000000008001003b, CR2: 0x0000000000000128, CR3: 0x000000000de4b00f, CR4: 0x00000000001606e0RAX: 0x0000000000000001, RBX: 0x0000000000000100, RCX: 0xffffff800e1238a0, RDX: 0x0000000000000421RSP: 0xffffff80803337a0, RBP: 0xffffff80803337d0, RSI: 0x000000001c4fecbf, RDI: 0xffffff800413f258R8:  0xffffff80803338ac, R9:  0xffffff80803338ac, R10: 0x0000000080003d80, R11: 0x0000000000000000R12: 0xffffff800413f258, R13: 0xffffff8003905000, R14: 0x0000000000276000, R15: 0xffffff800f6f7260RFL: 0x0000000000010206, RIP: 0xffffff8000ca3319, CS:  0x0000000000000008, SS:  0x0000000000000000Fault CR2: 0x0000000000000128, Error code: 0x0000000000000000, Fault CPU: 0x1Backtrace (CPU 1), Frame : Return Address0xffffff8080333430 : 0xffffff8000c22fa9 0xffffff80803334b0 : 0xffffff8000cdbe2e 0xffffff8080333680 : 0xffffff8000cf3326 0xffffff80803336a0 : 0xffffff8000ca3319 0xffffff80803337d0 : 0xffffff8000c950c7 0xffffff8080333870 : 0xffffff8000c73568 0xffffff8080333890 : 0xffffff8000c6c899 0xffffff80803338d0 : 0xffffff8000c74ee2 0xffffff8080333a70 : 0xffffff8000cbce8a 0xffffff8080333bb0 : 0xffffff8000c74ee2 0xffffff8080333d50 : 0xffffff8000c787a4 0xffffff8080333f20 : 0xffffff8000cdc26c 0xffffff8080333fb0 : 0xffffff8000cf322b BSD process name corresponding to current thread: FinderMac OS version:13C64Kernel version:Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953Kernel slide:     0x0000000000a00000Kernel text base: 0xffffff8000c00000System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)System uptime in nanoseconds: 67361433046last loaded kext at 5180213006: com.apple.filesystems.autofs          3.0 (addr 0xffffff7f822ef000, size 45056)loaded kexts:com.apple.filesystems.autofs          3.0com.apple.driver.AudioAUUC          1.60com.apple.driver.AppleUpstreamUserClient          3.5.13com.apple.driver.AppleHDAHardwareConfigDriver          2.6.0f1com.apple.iokit.IOBluetoothSerialManager          4.2.3f10com.apple.driver.AppleHDA          2.6.0f1com.apple.driver.AppleGraphicsDevicePolicy          3.4.35com.apple.driver.X86PlatformShim          1.0.0com.apple.driver.AGPM          100.14.15com.apple.driver.ApplePlatformEnabler          2.0.9d1com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.iokit.IOBluetoothUSBDFU          4.2.3f10com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.driver.AppleHWAccess          1com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10com.apple.driver.AppleMuxControl          3.4.35com.apple.driver.AppleBacklight          170.3.5com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0com.apple.driver.AppleIntelMCEReporter          104com.apple.driver.AppleSMCLMU          2.0.4d1com.apple.driver.AppleLPC          1.7.0com.apple.driver.AppleThunderboltIP          1.1.2com.apple.driver.AppleMCCSControl          1.1.12com.apple.driver.AppleCameraInterface          4.26.0com.apple.driver.AppleIntelHD5000Graphics          8.2.4com.apple.driver.AppleIntelFramebufferAzul          8.2.4com.apple.iokit.SCSITaskUserClient          3.6.6com.apple.driver.AppleUSBCardReader          3.4.1com.apple.driver.AppleTopCaseHIDEventDriver          10.21com.apple.driver.XsanFilter          404com.apple.iokit.IOAHCIBlockStorage          2.5.1com.apple.driver.AppleAHCIPort          3.0.0com.apple.driver.AppleFileSystemDriver          3.0.1com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          35com.apple.driver.AppleUSBHub          666.4.0com.apple.driver.AirPort.Brcm4360          831.21.63com.apple.driver.AppleUSBXHCI          670.4.0com.apple.driver.AppleSmartBatteryManager          161.0.0com.apple.driver.AppleRTC          2.0com.apple.driver.AppleACPIButtons          2.0com.apple.driver.AppleHPET          1.8com.apple.driver.AppleSMBIOS          2.1com.apple.driver.AppleACPIEC          2.0com.apple.driver.AppleAPIC          1.7com.apple.nke.applicationfirewall          153com.apple.security.quarantine          3com.apple.kext.triggers          1.0com.apple.iokit.IOSerialFamily          10.0.7com.apple.driver.DspFuncLib          2.6.0f1com.apple.vecLib.kext          1.0.0com.apple.iokit.IOAudioFamily          1.9.5fc2com.apple.kext.OSvKernDSPLib          1.14com.apple.iokit.IOBluetoothFamily          4.2.3f10com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10com.apple.driver.AppleGraphicsControl          3.4.35com.apple.driver.AppleBacklightExpert          1.0.4com.apple.driver.IOPlatformPluginLegacy          1.0.0com.apple.driver.AppleSMBusPCI          1.0.12d1com.apple.driver.AppleHDAController          2.6.0f1com.apple.iokit.IOHDAFamily          2.6.0f1com.apple.driver.AppleThunderboltEDMSink          2.1.3com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7com.apple.driver.AppleSMBusController          1.0.11d1com.apple.driver.X86PlatformPlugin          1.0.0com.apple.driver.AppleSMC          3.1.8com.apple.driver.IOPlatformPluginFamily          5.7.0d10com.apple.iokit.IOSurface          91com.apple.iokit.IONDRVSupport          2.4.1com.apple.AppleGraphicsDeviceControl          3.4.35com.apple.iokit.IOAcceleratorFamily2          98.14com.apple.iokit.IOGraphicsFamily          2.4.1com.apple.iokit.IOUSBHIDDriver          660.4.0com.apple.driver.AppleThunderboltDPInAdapter          3.1.7com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6com.apple.iokit.IOUSBMassStorageClass          3.6.0com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6com.apple.driver.AppleUSBMergeNub          650.4.0com.apple.driver.AppleUSBComposite          656.4.1com.apple.driver.AppleHIDKeyboard          170.15com.apple.driver.AppleHSSPIHIDDriver          24com.apple.driver.AppleMultitouchDriver          245.13com.apple.iokit.IOAHCIFamily          2.6.5com.apple.iokit.IOUSBUserClient          660.4.2com.apple.driver.AppleThunderboltNHI          2.0.1com.apple.iokit.IOThunderboltFamily          3.2.7com.apple.iokit.IO80211Family          630.35com.apple.driver.mDNSOffloadUserClient          1.0.1b5com.apple.iokit.IONetworkingFamily          3.2com.apple.driver.AppleHSSPISupport          24com.apple.iokit.IOUSBFamily          675.4.0com.apple.driver.AppleIntelLpssSpiController          2.0.34com.apple.driver.AppleIntelLpssDmac          2.0.34com.apple.driver.AppleIntelLpssGspi          2.0.34com.apple.driver.AppleEFINVRAM          2.0com.apple.driver.AppleEFIRuntime          2.0com.apple.iokit.IOHIDFamily          2.0.0com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          278.11com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.AppleKeyStore          2com.apple.driver.DiskImages          371.1com.apple.iokit.IOStorageFamily          1.9com.apple.iokit.IOReportFamily          23com.apple.driver.AppleFDEKeyStore          28.30com.apple.driver.AppleACPIPlatform          2.0com.apple.iokit.IOPCIFamily          2.9com.apple.iokit.IOACPIFamily          1.4com.apple.kec.pthread          1com.apple.kec.corecrypto          1.0System Profile:Model: MacBookAir6,2, BootROM MBA61.0099.B04, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.13f7Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In, 1024 MBMemory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (6.30.223.154.63)Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en0Serial ATA Device: APPLE SSD SD0128F, 121.33 GBUSB Device: Internal Memory Card ReaderUSB Device: BRCM20702 HubUSB Device: Bluetooth USB Host ControllerThunderbolt Bus: MacBook Air, Apple Inc., 23.6

Linc Davis · Answer

It&#x27;s defective.

Alisk1993 · Answer

Does that mean I have to return it, if yes do I go to an apple store or Best buy(that&#x27;s where I got it)

Linc Davis · Answer

Return it where you bought it.

Alisk1993 · Answer

Thank you

PDXCD · Answer

I have a Macbook Air 2013 that has been crashing frequently for no apparent reason. I saw one of your replies and followed the instructions to go in Console and capture the activity prior to the reboot. I&#x27;m not sure if this is something I should post or share privately. I did have this mac connected to a diagnostic system at a Mac store and no issues showed up. I updated Office to 365 because I thought maybe that was the reason, and also replaced a frayed cord. But it happened again, and I don&#x27;t know what&#x27;s causing it. Can you let me know how I can best share this info with you?-BIll