Netgear N150 to iPad connection

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Level 1

8 points

Netgear N150 to iPad connection

Problem receiving FaceTime calls. If the ipad has been sleeping for some time and someone attempts to FaceTime me I do not receive the call and there is no 'missed call' notification so the call has not reached the ipad.

If the ipad is awake the calls work fine. If the ipad has been asleep for only a short time the calls work fine.

It is only when the ipad has been asleep for a longer period that the problem manifests itself.

It is not restricted to one ipad. This happens on iPhone and several iPads when using this router.

So I assume that the router goes to sleep after some time period.

Has anyone experienced similar problems? Any suggestions to clear the problem?

iPad 2, iOS 7.0.6

Posted on Apr 5, 2014 7:27 AM

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Answer 1

jason269

Community Specialist

Apr 7, 2014 1:38 PM in response to Samwindsor

Hello, Samwindsor.

Thank you for visiting Apple Support Communities.

Since you are experiencing this issue on multiple iOS devices, I would recommend going through the attached section below.

Wi-Fi network issues

Ensure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.

If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.

If you are using router, firewall, or security software that restricts Internet access, verify that the ports documented in Using FaceTime behind a Firewall are open.

FaceTime requires a broadband connection. Performance may vary according to network throughput and usage.

iOS: Troubleshooting FaceTime

http://support.apple.com/kb/ts3367

Cheers,

Jason H.

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