Gerald Striph
Level 1 (45 points)

Q: Since Mavericks, Mail keeps asking for exchange account passwords

Recently upgraded to Mavericks 10.9.2.  Have Mail 7.2 (1874) which software update thinks is current. Since upgrade, Mail keeps asking for exchange passwords for 2 accounts. Other email accounts are fine. The exchange pw is correct. I can access this exchange account on iPad Mail without problem - the problem is only on the Mac since Mavericks upgrade. iCloud is fine (mail and iCal).  I see this problem recurrently in the discussions but don't see a clear resolution.  Any ideas?

Posted on Apr 5, 2014 9:18 AM

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Gerald Striph

Q: Since Mavericks, Mail keeps asking for exchange account passwords

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  • by Allen A,

    Allen A Allen A Apr 7, 2014 8:47 AM in response to Gerald Striph
    Community Specialists
    Apr 7, 2014 8:47 AM in response to Gerald Striph

    Hello Gerald Striph,

     

     

     

    This may be due to an issue with your keychain. The following article details how to run First Aid on your Keychain to check for issues.

     

    Solving problems with keychains

    http://support.apple.com/kb/PH7296

     

    If the issue persists, you may need to reset your keychain.

     

    Resetting your keychain in Mac OS X

    http://support.apple.com/kb/TS1544

     

     

     

    Cheers,

    Allen

  • by MEW77,

    MEW77 MEW77 Apr 10, 2014 4:12 AM in response to Allen A
    Level 1 (4 points)
    Mac OS X
    Apr 10, 2014 4:12 AM in response to Allen A

    This seems like a very dangerous route to take. What happens when you have a clean slate for the keychain? Does one have to then deal with all of the other keychain items that are now missing?

     

    Why can't Apple create an OS that is compatible with Exchange mail? It seems like with every OS iteration, something else breaks in Mail. I too have fallen victim to this nonsense and cannot access my Exchange email on my Macs. There is no easy explaination for the behavior either. I upgraded one Mac to Mavericks two days ago while keeping all other Macs at the last OS. Mail worked fine with Exchange. Once I upgraded my second and third Mac to Mavericks yesterday, I immediately got warnings about Mail not being able to log into my Exchange account. Somehow, after entering in the correct password about 4 times on each of these two Macs, I was able to access Exchange mail yesterday. Now, I return home to the first Mac that was upgraded to Mavericks and the Exchange connectivity is broken.

  • by Gerald Striph,

    Gerald Striph Gerald Striph Apr 10, 2014 5:47 AM in response to MEW77
    Level 1 (45 points)
    Apr 10, 2014 5:47 AM in response to MEW77

    I spent a half-hour with Apple support -- got elevated to an email supervisor... the problem is that Mavericks simply will not work with Exchange 2007.  Getting my company to update Exchange isn't an option. Support told me that I could revert to Lion (using my pre-update back up ... but support for this was not available from Apple) or using an older email client that would work with Exchange. She recommended Thunderbird. As I routinely use Mozilla Firefox, I set up Thunderbird. It works as far as getting email. You can add Lightening to it in order to receive Outlook invitations but I haven't figured out how to get them into iCal. Luckily (?), I hadn't updated my work Mac so I left it with Lion and have it import the Outlook invitations into iCal. I've seen threads on getting shared iCloud calendars with Thunderbird/Lightening but it looks pretty complicated.

     

    All in all, I told the supervisor that I went with Mac to make things simple. Mac Mail and iCal dropping exchange really wasn't friendly in an Apple way.  Looking back, I sort of found warnings...

  • by Carlos in New York,

    Carlos in New York Carlos in New York May 18, 2014 1:26 PM in response to MEW77
    Level 1 (9 points)
    Desktops
    May 18, 2014 1:26 PM in response to MEW77

    I am having a similar issue.  A company has only a finite amount of resourcs to dedicate to its objectives.  It would be nice for Apple to take a pause on the "shiny and cool" features and dedicate more time and human capital to solving "real" substantive issues.