Q: Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel...

I have done all the steps that I could find, and I am still having this issue...can someone help me please?

Here is the diagnostics test I just ran as well. Not sure why it wont read my ipod either.

Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)

Dell Inc. Inspiron 1525

iTunes 11.1.5.5

QuickTime not available

FairPlay 2.5.16

Apple Application Support 3.0.1

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00D5BEA809F38F28

Current user is an administrator.

The current local date and time is 2014-04-05 12:39:11.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:        {F45D6408-EDE8-4F4F-8BDF-AE815F918114}

Description:            Dell Wireless 1505 Draft 802.11n WLAN Mini-Card

IP Address:             192.168.0.16

Subnet Mask:          255.255.255.0

Default Gateway:    192.168.0.1

DHCP Enabled:      Yes

DHCP Server:         192.168.0.1

Lease Obtained:     Sat Apr 05 12:21:08 2014

Lease Expires:       Sat Apr 05 13:21:08 2014

DNS Servers:         68.105.28.12

                                68.105.29.12

                                68.105.28.11

Adapter Name:        {8F15FB4D-2EE6-4690-A8E7-82ACBF7A4F1E}

Description:            Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller

IP Address:             0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:      Yes

DHCP Server:        

Lease Obtained:     Wed Dec 31 17:00:00 1969

Lease Expires:       Wed Dec 31 17:00:00 1969

DNS Servers:        

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-04-05 12:38:45.

**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0),

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

**** Device Connectivity Tests ****

iPodService 11.1.5.5 is currently running.

iTunesHelper 11.1.5.5 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.

Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.

Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.

Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Devices Not Currently Connected:

iPod touch (4th generation) running firmware version 6.0.1

Serial Number:       CCQH8BRSDT77

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.