iCloud account reset

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Level 1

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iCloud account reset

I am trying to log in to my iCloud account. I recently changed my email address and therefore my appleid account name. When prompted to sign in to iCloud I am being asked for my password that I cannot remember. When I try to reset the password and am asked for a verification. I input the correct information and am told that the information is unverified. I am very frustrated! Any suggestions? I am willing to delete the iCloud account associated with my old email but can't even do that because I need the password to delete another feature! Help!

iPhone 4S, iOS 7.0.6

Posted on Apr 5, 2014 2:54 PM

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Answer 1

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randers4

Level 9

63,519 points

Apr 5, 2014 2:58 PM in response to Momtonya

If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.