HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors

kweber1932

Level 1 (0 points)

Q: I keep getting a message saying, " the ipad software update server could not be contacted. Unknown error occured (-23). What can I do?

I'm trying to restore my ipad, we forgot the passcode. I get into iTunes, and click on the update and restore button. After a minute I get a message that says, "the ipad software update server could not contacted. Unknown error occured (-23). What can I do?

iPad 2

Posted on Apr 5, 2014 11:13 PM

I have this question too

Q: I keep getting a message saying, " the ipad software update server could not be contacted. Unknown error occured (-23). ... more

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by diesel vdub,

diesel vdub Apr 6, 2014 6:02 AM in response to kweber1932
Level 7 (22,030 points)

Apr 6, 2014 6:02 AM in response to kweber1932

Temporarily disable any security software on the computer and try again.
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HT203174: iTunes: Possible iTunes Store errors

Q: I keep getting a message saying, " the ipad software update server could not be contacted. Unknown error occured (-23). What can I do?

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by diesel vdub,

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