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Hi, My Itunes 11.1.5 (running on Windows 7) is stalling in getting to, and interacting with the I-tunes store.I've reloaded I-tunes, scanned for viruses. Sometimes, I can't even get to the I-tunes store, sometimes it freezes during a download. at best

Hi Guys,

My I-tunes 11.1.5 (running on windows 7) is stalling in getting to, and in allowing me to interact with the I-Tunes Stoes. Sometimes it jams /freezes in just getting to the store, and sometimes it will allow me to get to the store.... but then freezes when I attempt to purchase a song. At best (rarely) it will allow me to download a few songs before it freezes permanently. When it does freeze, it's permanent, and I basically have to force shut-down the system. It refuses too, to acknowledge, link with, or sync to my Iphone 5 which it previously had no problem with. The only recent software installed on the computer is Check-Point End Point security (for accessing my office computer remotely), but the I-tunes problem occurs when the Check-Point is fully shut-down (Client disabled).

Would appreciate any help[.


Cheers

Craig

iPhone 5, Windows 7

Posted on Apr 6, 2014 12:40 AM

Reply
1 reply

Apr 8, 2014 2:21 PM in response to CraigB2

Hello, Craig.


Thank you for visiting Apple Support Communities.


Here are a couple helpful troubleshooting articles that I would recommend going through when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.


iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch

http://support.apple.com/kb/TS3219


iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/ts1717


Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123


Cheers,


Jason H.

Hi, My Itunes 11.1.5 (running on Windows 7) is stalling in getting to, and interacting with the I-tunes store.I've reloaded I-tunes, scanned for viruses. Sometimes, I can't even get to the I-tunes store, sometimes it freezes during a download. at best

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