1 Reply Latest reply: Apr 8, 2014 7:17 AM by sterling r
Sophia277 Level 1 Level 1 (0 points)

My wifi will only work in one room of my house and I can't understand why it won't connect in other parts of my house. Sometimes I will be in a different room and the connection will come up but if I move too a different space in that room it will disconnect how do I stop this from happening so the wifi will stay connected in all parts of my house


iPhone 4, iOS 7, I use virgin media
  • sterling r Community Specialists Community Specialists (5,740 points)

    Hello Sophia277,

     

    It sounds like your Wi-Fi seems to only work in one area of the home, or if it connects in another area it will disconnect if you go to another room. I recommend starting with these troubleshooting steps from the article named:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Restart your iOS device.
    2. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    3. Tap TS4562--i-01.png and Forget this Network.
    4. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    5. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    6. Update your device to the latest version of software.
    7. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

     

    And if the issue is not resolved, next try these steps:

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

    Thank you for using Apple Support Communities.

    All the best,

    Sterling