Jill3766
Level 1 (0 points)

Q: My hubby's computer seems to be frozen. Any tips?

My husband's macbook air seems to be frozen. Tips?

MacBook Air

Posted on Apr 6, 2014 6:24 AM

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Jill3766

Q: My hubby's computer seems to be frozen. Any tips?

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  • by dominic23,

    dominic23 dominic23 Apr 6, 2014 6:27 AM in response to Jill3766
    Level 8 (42,122 points)
    Mac OS X
    Apr 6, 2014 6:27 AM in response to Jill3766

    Force Quit .

     

    Press command + option + esc keys together at the same time for 3 seconds.  Wait.

     

    When Force Quit window appears, select the application if not already.

    Press Force Quit button at the bottom of the window.       Wait.

     

    Application will quit.

     

    If this does not help, press the power button for 7 or more seconds.

     

    Computer will shut down.

     

    Restart.

     

    http://support.apple.com/kb/HT3411

  • by Jill3766,

    Jill3766 Jill3766 Apr 6, 2014 9:44 AM in response to dominic23
    Level 1 (0 points)
    Apr 6, 2014 9:44 AM in response to dominic23

    This shuts down the device. We knew how to do this action. The problem is reoccuring. Intermitently the computer freezes. We have an appt. at the Apple Store. Thanks for your suggestion.