HT201400: If you can’t connect to the iTunes Store

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teeeaay
Level 1 (0 points)

Q: Cannot connect to iTunes Store

I just bought Ipad Air. Its working all fine. But its not opening iTunes Store. Whenever I open iTunes, it gives an error "Cannot connect to iTunes Store". Although my App Store is working all fine and I can download and install apps perfectly. Its just iTunes which is not opening. I have checked my wifi modem and its working fine. Everything is working on my iPad and PC except iTunes. I have also checked settings for Restrictions but they are all set to not restricted. Please help

iPad Air Wi-Fi, iOS 7.1

Posted on Apr 6, 2014 8:03 AM

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teeeaay

Q: Cannot connect to iTunes Store

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  • by pedro d,

    pedro d pedro d Apr 8, 2014 11:18 AM in response to teeeaay
    Community Specialists
    Apr 8, 2014 11:18 AM in response to teeeaay

    Hello there, teeeaay.

     

    It seems that you were referred to us from the very article that provides steps for troubleshooting your issue:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

     

    These are the most pertinent sections for the issue you're describing:

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

    If the steps above didn't resolve your issue, be sure that your specific alert isn't listed as a possible iTunes Store error. Then, if your issue is still unresolved, follow these steps.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by teeeaay,

    teeeaay teeeaay Apr 9, 2014 11:23 AM in response to pedro d
    Level 1 (0 points)
    Apr 9, 2014 11:23 AM in response to pedro d

    Thanx pedro for your advice. But it haven't resolved my problem.

    I have tried everything mentioned above but none of it works.

    The thing which I cannot understand is that everything else except iTunes is working perfectly. I can access and download apps from App Store and Podcast. It's only iTunes which isn't working. So it's definitely not a problem of Date and Time or wifi settings.

    Still searching for a helpful answer.