stephanielytt

Q: My dad recently got an iphone and when he texts me i recive it as an imessage, but when i try to text back it sends as a normal SMS. How do I fix this?

Like the title says; how do i fix this? I've added his number as an "iphone" number in my contacts, and tried turning imessage on and off again but it didn't help. My dad lives in another country so being able to text him via imessage would be great.

Thanks!

iPhone 4, iOS 7

Posted on Apr 6, 2014 8:44 AM

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Q: My dad recently got an iphone and when he texts me i recive it as an imessage, but when i try to text back it sends as a normal SM ... more

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  • by pedro d,

    pedro d pedro d Apr 8, 2014 9:13 AM in response to stephanielytt
    Community Specialists
    Apr 8, 2014 9:13 AM in response to stephanielytt

    Hello there, stephanielytt.

     

    The following Knowledge Base article offers up some great and practical steps for troubleshooting Messages:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    If once you've performed the initial troubleshooting steps and the issue persists then this section provides some additional steps to try:

    If you still can't send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Make sure that the contact you're trying to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.