Q: My dad recently got an iphone and when he texts me i recive it as an imessage, but when i try to text back it sends as a normal SM ... My dad recently got an iphone and when he texts me i recive it as an imessage, but when i try to text back it sends as a normal SMS. How do I fix this? more
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Apr 8, 2014 9:13 AM in response to stephanielyttby pedro d,Hello there, stephanielytt.
The following Knowledge Base article offers up some great and practical steps for troubleshooting Messages:
http://support.apple.com/kb/ts2755
If once you've performed the initial troubleshooting steps and the issue persists then this section provides some additional steps to try:
If you still can't send or receive an iMessage, follow these steps
- Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
- Make sure that the contact you're trying to send a message to is registered with iMessage.
- If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
- If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
- Back up and restore your device as new.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
