remote not working
my remote is not working with my Apple TV. I cannot go to settings on my screen because the remote doesn't work. It won't pair or unpair at all. Any suggestions on how to get it working again?
PLEASE HELP!
Apple TV
User profile for user:
mario49
User level:
Community Specialist
Hello Caroline_C,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting the Apple Remote
http://support.apple.com/kb/ht1722
If you're using the remote with an Apple TV
When you use the Apple Remote with Apple TV, make sure of the following:
- If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
- If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
- If you’re using an unpaired remote, the Apple TV status light flashes amber.
- If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote, set Apple TV to work with any remote by pressing and holding the Menu and Previous/Rewind buttons for 6 seconds.
- Point the remote directly at Apple TV.
- Make sure the IR receiver on the front of Apple TV isn’t blocked.
- Another remote may be paired with Apple TV. You may want to unpair the remote and then pair it again.
- If Apple TV displays a picture of a remote and a warning (
) symbol, you need to replace the battery in the remote. See "How to replace the Apple Remote battery" for steps to replace the battery.
Have a nice day,
Mario