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Helpful answers
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Apr 8, 2014 7:40 AM in response to Caroline_Cby mario49,Hello Caroline_C,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting the Apple Remote
http://support.apple.com/kb/ht1722
If you're using the remote with an Apple TV
When you use the Apple Remote with Apple TV, make sure of the following:
- If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
- If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
- If you’re using an unpaired remote, the Apple TV status light flashes amber.
- If you’ve paired Apple TV and an Apple Remote, and you can’t find the paired remote, set Apple TV to work with any remote by pressing and holding the Menu and Previous/Rewind buttons for 6 seconds.
- Point the remote directly at Apple TV.
- Make sure the IR receiver on the front of Apple TV isn’t blocked.
- Another remote may be paired with Apple TV. You may want to unpair the remote and then pair it again.
- If Apple TV displays a picture of a remote and a warning (
) symbol, you need to replace the battery in the remote. See "How to replace the Apple Remote battery" for steps to replace the battery.
Have a nice day,
Mario
- If you’ve paired Apple TV and an Apple Remote, make sure you’re using the paired remote:
