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trying to set up an apple id for my daughter but it says that the apple id already exists...but it shouldnt as she has been using my account! not sure how to solve this problem ??

I have an apple id myself which my children share, i am trying to set up an apple id for my daughter but it says that the id already exists?? which it shouldnt!

I have tried taking her Mac and ipod off my devices but it still wont let me set it up!! any ideas anyone??

MacBook Air, iOS 7.1

Posted on Apr 6, 2014 3:09 PM

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1 reply

Apr 8, 2014 9:22 AM in response to Wyseup

Hello, Wyseup.


Thank you for visiting Apple Support Communities.


Most likely this email address has been attempted to be setup as an Apple ID at some point. You can reset your Apple ID password via the steps in the first article below. If you do not have access to the email account, need assistance or are not receiving the password reset link, see the second article.


Apple ID: If you forget your password

http://support.apple.com/kb/ht5787


Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699


Cheers,


Jason H.

trying to set up an apple id for my daughter but it says that the apple id already exists...but it shouldnt as she has been using my account! not sure how to solve this problem ??

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