Updates

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Updates

Hi everybody ! Sorry about my English . I have a problem with updates two week ago . Before everything was work . I have two email adresse in my phone . One of them is my Aplle ID . And he is correct , I can entre everywhere . But when I want make the updates Iphone ask me password for my second email than isn't my ID . I can't change it . I tried to erase complitely this email from my phone but it dasn't worked . I see my realy Aplle ID everywhere instede when I push the button "Install updates". Thaks a lot .

iPhone 4S, iOS 7.1

Posted on Apr 6, 2014 2:47 PM

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Answer 1

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jason269

Community Specialist

Apr 8, 2014 10:56 AM in response to Gregkaller

Hello, Gregkaller.

Thank you for visiting Apple Support Communities.

The applications that were downloaded are licensed to this old Apple ID. Any updates that need to be processed for these apps will need to be processed using this Apple ID password. You cant attempt to reset that password for the Apple ID via the steps in the first article below. If you need assistance with this, see the second attached article. You can also delete the applications in question and download them again with your new Apple ID. However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.

Apple ID: If you forget your password

http://support.apple.com/kb/ht5787

Apple ID: Contacting Apple for help with Apple ID account security

http://support.apple.com/kb/HT5699

Cheers,

Jason H.

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