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i am having trouble signing into my apple id and itunes

i am having trouble signing into my apple id and itunes

iPhone 5s, iOS 7.1

Posted on Apr 6, 2014 3:24 PM

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Posted on May 14, 2017 10:48 AM

I'm having trouble signing into my Apple ID. It says incorrect Apple ID or password and I've reset my password a couple times I don't what to do I'm very frust

2 replies

Apr 8, 2014 7:22 AM in response to reynizzle

Hello, reynizzle.


Thank you for visiting Apple Support Communities.


I would need more information regarding the exact issues you are experiencing when attempting to sign into the App Store to better assist you. However, I will include a basic troubleshooting guide for issues connecting to the iTunes Store.


Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General>Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings >General> Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


If you are receiving an incorrect password alert when attempting to sign in, see the article below.


Apple ID: If you forget your password

http://support.apple.com/kb/ht5787


Cheers,


Jason H.

i am having trouble signing into my apple id and itunes

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