i am having trouble signing into my apple id and itunes
i am having trouble signing into my apple id and itunes
iPhone 5s, iOS 7.1
i am having trouble signing into my apple id and itunes
iPhone 5s, iOS 7.1
I'm having trouble signing into my Apple ID. It says incorrect Apple ID or password and I've reset my password a couple times I don't what to do I'm very frust
I'm having trouble signing into my Apple ID. It says incorrect Apple ID or password and I've reset my password a couple times I don't what to do I'm very frust
Hello, reynizzle.
Thank you for visiting Apple Support Communities.
I would need more information regarding the exact issues you are experiencing when attempting to sign into the App Store to better assist you. However, I will include a basic troubleshooting guide for issues connecting to the iTunes Store.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
- Make sure your date, time, and time zone are correct in Settings > General>Date & Time.
Note: Time Zone may list another city in your time zone.- Make sure that your iOS software is up to date by tapping Settings >General> Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.- Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
- Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Try resetting (turning off and then on again) your Wi-Fi router.
- If the issue persists, trytroubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If you are receiving an incorrect password alert when attempting to sign in, see the article below.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Cheers,
Jason H.
i am having trouble signing into my apple id and itunes