HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes Store
Close
Q: Blank screen
-
Apr 9, 2014 1:58 PMby Allen A,Hello simora,
I'd recommend the following troubleshooting steps in order to get the iTunes Store functioning.
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
- Update iTunes and Safari to the latest version.
- If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
- You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
- If you're receiving a specific error message, follow these steps.
- If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen
