Michael Levin

Q: Why can I sometimes not see mail attachments?

in Apple Mail (connecting to an Exchange server), I sometimes have this weird situation: in the list of emails, I see a little paperclip next to email indicating an attachment. But in the window showing the body of the email, there's no attachment and no way to get it! The same email, when accessed from a different client (e.g., Microsoft Outlook 2011) is clearly seen to have an accessible attachment. Why won't Mail let me have it despite showing it with the paperclip icon?

Posted on Apr 6, 2014 6:04 PM

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Q: Why can I sometimes not see mail attachments?

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  • by norm123,

    norm123 norm123 Apr 9, 2014 2:01 PM in response to Michael Levin
    Community Specialists
    Apr 9, 2014 2:01 PM in response to Michael Levin

    Hello Michael Levin

     

    There are multiple options when saving attachment and I have highlighted them below.

     

    Mail (Mountain Lion): View, save, and delete attachments

    http://support.apple.com/kb/PH11771

     

     

    Save an attachment

    Do one of the following:

    • In the message header area, click Details, and then click Save. Choose an attachment or Save All, and then specify where to save the attachments.
    • Choose File > Save Attachments and select a location.
    • Drag the attachment to your desktop to save it there.

     

    Regards,

    -Norm G.

     

    <Edited by Host>

  • by Michael Levin,

    Michael Levin Michael Levin Apr 9, 2014 2:33 PM in response to norm123
    Level 2 (185 points)
    Mac OS X
    Apr 9, 2014 2:33 PM in response to norm123

    So the problem is that when this happens, the message header doesn't say "Details" and there's no attachment shown so I can't drag it or do "Choose file", BUT - the left panel showing a list of new mail clearly shows a paperclip next to the email and my iPhone shows there's an attachment embedded in the email!