HT204632: Availability of iTunes redownloads
Learn about Availability of iTunes redownloads
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Helpful answers
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Apr 9, 2014 12:28 PM in response to maureenrickby jason269,Hello, maureenrick.
Thank you for visiting Apple Support Communities.
I would recommend reporting a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
You can also process the same steps by accessing your purchase history in iTunes.
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Cheers,
Jason H.
