3 Replies Latest reply: Sep 15, 2015 9:00 PM by lizfrommelb
leyahs Level 1 (0 points)

ive tried to restart it by holding the home and lock button and it wont appear on itunes the apple logo comes up for about 2mins and then dissapears the battery is fully charged but it doesnt seem to want to start up ive only had it for atleast 2 weeks

iPhone 5c
  • Luis_24 Level 1 (0 points)



    If the phone is fully charged and still does not start, try a complete re-establishing. Press the "Home" and "Power" buttons simultaneously and hold them down. The restoration process should begin. You will know that the process has begun when the Apple symbol on the display.


    If the iPhone still does not turn on, try to connect the phone to your computer using the USB cable from the iPhone. iTunes should recognize the device and turn it on.


    last option is to contact Apple.com / support / iphone. Enter the serial number of your phone and a description of the problem. Support for Apple will send you a number to contact if the problem is not solved online.

  • leyahs Level 1 (0 points)

    Ive tried everything itunes doesnt recoginse the phone , i have now contacted apple and they said they would go through a process with me but thankyou

  • lizfrommelb Level 1 (0 points)

    thankyou, it seemed to work when I held the power and home button down together