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Apr 9, 2014 2:25 PM in response to MAISA8by judysings,Hi MAISA8,
Welcome to the Support Communities!
The articles below may be able to help you with this. Click on the links to see more details and screenshots.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
http://support.apple.com/kb/ht2292
Cheers,
- Judy
