My iPad2 suddenly won't recognize my password. I've changed the PW and am certain it's correct, but every time I try to access my hotmail from my iPad, it said the PW is incorrect. All answers in layman's terms please. I have minimal computer knowledge. I'm not totally hopeless, but have no clue what "IMAP" etc means. I need step by step instructions for the most part.Thanks
iPad 2, iOS 7.1
I changed my hotmail and Apple ID several times and I'm still getting a message that says "cannot receive email password incorrect" that message started this whole mess. I have Googled the Iphone6 manual and have followed instructions and I still can't get into my email or receive email. HELP! It's almost a week now
I had the same problem. It's very annoying. On top of not accepting my password my iPad threatened to change it automatically around midnight. I will find out tomorrow if that took place. Not happy at all.
Assuming you are trying to retrieve your Hotmail on your iPad..
Did you enable 2 Factor Authentication recently?
You may need an app specific password now.
Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.
I've done that multiple times . Doesn't help at all. I managed to get back to being able to receive hotmail emails by deleting the account and setting it up again. Now when I try to get mail, it tells me my user name or PW is incorrect again, and I've changed my PW and I know it's correct. Thanks
Hi
I've been battling with same problem, it was driving me crazy. I finally found an answer in the forums that helped me: I signed into my hotmail account on my PC, went into account settings, then security settings, and turned off two-step verification. Apparently iPads can't request the second step of verification, so they get stuck.
I hope that helps!
Thank you, thank you, thank you! 9000 attempted password resets and a whole lot of wasted time later, this solved my problem!
Wow I can't believe I helped somebody! I'm so glad it worked for you.
There is another way, if you still want to use two-step verification. In Account Settings (Security & Passwords), just below where you turn on/off two-step verification, there is an option called App Passwords. Click on Create a New App Password and it will generate a series of letters that is your new password for apps that can't verify the 2-step process. When you get the box asking for your password on your iPad, put this new password in there instead. Make sure that the password you created for your hotmail account is in the Outlook Account Password in your iPad Settings, but then use this new App Password when the sign-in box pops up afterward. Hope this makes sense.
Omg thank you so much for your response to this thread, I have been battling too for ages with this issue and knew my password was correct was so irritating, thanx again lol
I Will try this on my pc. Thank you.
Why won't my iPad recognize my Hotmail password?
