this is my first post here and would like to apologise if this has already been covered.
I have a late 2009 iMac 27" i5 which i purchased in March 2010 and recently (last weekend) my hard drive died. I had seen on this site that certain Seagate hard drive shipped in the late 2009 model were faulty and a free repair may be on the cards however I am 1 year late for that scheme as if ended last year April.
I took the iMac into apple store in Kingston on Saturday afternnoon and met with one of the Genius bar staff. The guy was very helpful and ran tests on the iMac and did confirm to me its possible this was faulty although he is surprised it lasted so long BUT he is almost certain its a faulty drive. (i didnt argue with that)
Now... as its outside of the scheme they will not be able to fix it free of charge and I will be looking at a fee of around £200 (roughly) BUT the guy did mention that under the "Sale Of Goods Act" i should contact the original outlet from where i got my iMac as they should be able to help further with the matter.
(is this correct?)
Moving on I contacted them today and they are stating that unless I can prove it was faulty upon shipping there is nothing they can do... So i mentioned to the customer service guy i was speaking to that in fact an Apple rep had told me the drive could well have been faulty & I also showed him the link to this page outlining that my model was indeed part of this bad batch >>> https://www.apple.com/uk/support/imac-harddrive/
I asked is this not sufficient enough evidence and the agent stumbled and just went on to keep saying "there is nothing we can do"
So the question is.... Do i have any rights to pursue this or am I wasting my time?
hopefully somebody can shed some light on the situation.
thank you in advance