My kids have made in-app purchases and I'm looking to get a refund for them. I got an e-mail but I tried every link and it sends me to here. Wondering how I actually get the refund. Thanks!
iPhone 4, kids made purchase
These are user forums. We don't do refunds. We are not Apple.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
You should be aware that at the iTunes/App Stores all sales are final. It's actually your legal responsibility to prevent your children from having access to your charge cards.
no kidding...I guess I thought this was a forum for help. I wasn't specifically asking you for a refund. I was wondering HOW I could get one.
The email is very specific in its instructions:
Please follow the steps below to submit a refund request:
• Find your in-app purchase records. Check your email for iTunes receipts or use a computer tosign in to your iTunes account and view your Purchase History.
• Use this link to submit your refund request to Apple.
• Provide the requested information and enter “Refund for In-App Purchases made by a minor”
in the Details section.
There is a link in the email for you to submit your refund request.
Cheers,
GB
I think had you read my reply you might have seen that I provided you with the information for contacting Apple. I guess you didn't consider that help. Who would have known?
The instructions were in the email you received. I received it also, but have since deleted it. It may not be a link; it may be instructions on how to apply for the refund. IIRC you have to go into your purchase history and mark the in-app items that you believe were purchased by a minor.
How do I log in to request a refund for my kids making purchases?
