You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bradymott Author

Level 2

213 points

My Retina Display has stain damage, HELP!!!

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Top-ranking reply

Mark R Gallagher

Level 1

9 points

Posted on Jan 25, 2017 12:53 AM

UPDATE

January 24, 2017

To all staingate victims--

Apple has you covered. They know they f'd up big time so they are offering to fix the screens under their "quality program." No warranty needed. It was a manufacturer's defect that took them a while to figure out. Just visit an Apple Store, drop off your MacBook, and you'll have a new, stain-free screen in under a week.

I brought my MacBook Pro into the Manhattan Beach store on Saturday, no hassles. They estimated five business days but probably sooner than that. I have my work laptop in the meantime so it's not too inconvenient.

Hope this puts some of you at ease. Again, just bring your computer in to an Apple Store and they will take care of it free of charge.

Mark

View in context

1,596 replies

JDW1

Level 1

67 points

Aug 28, 2017 2:41 AM in response to mediaraft

mediaraft wrote:

I've had it done a few times already.

And that's the crux of the matter. It WILL come back.

Level 7

24,113 points

Aug 28, 2017 6:38 AM in response to JDW1

Can't confirm.

shankar9

Level 1

9 points

Sep 5, 2017 12:46 AM in response to JDW1

Is there any information on whether the replacement will be done a second or more times. I got the display replaced in Oct 2016 on my MBP Retina 13" (Late '13) and it has happened again!