Level 2

213 points

My Retina Display has stain damage, HELP!!!

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Top-ranking reply

kjrb96

Level 1

4 points

Posted on Mar 27, 2018 6:35 AM

I had the same issue and the only way to help I found is to remove the coating. I cleaned mine with a tiny bit of ceramic hob cleaner on dry kitchen paper - I had to do this about 3 times until it came off the entire screen. I then wiped it over with a damp microfibre cloth and it's perfect! It only took about 10 mins for the whole thing and now it's like new (except without the anti-glare coating). Hope this helps!

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1,573 replies

sizijay

Level 1

14 points

Jun 8, 2017 4:12 AM in response to sartor.josh

sizijay

Level 1

14 points

Jun 8, 2017 4:14 AM in response to bradymott

I also have the same problem but there are no apple stores in Sri Lanka & my MacBook is eligible for the program. what could I do?

petermac87

Level 5

7,453 points

Jun 13, 2017 12:08 AM in response to alonzup

The answer is given numerous times in this thread.

Cheers

Pete

charich

Level 1

4 points

Jun 14, 2017 6:18 PM in response to bradymott

same here 🙄 I went to apple store and handed my mbpr2015. He said it is still covered under 3 yr warranty but if they find other issues I have to pay them. This is frustrating 😤

Jul 18, 2017 9:39 AM in response to bradymott

The program is still continue or not? I have the same problem called staingate on my MBP 2015 :( What I need to do?

Jetjay

Level 1

9 points

Jul 18, 2017 10:56 AM in response to Ilyasavelev

Get in touch with Apple to bookyour MacBook in at the Genius Bar of your nearest AppleStore 😀

AleeNava

Level 1

4 points

Jul 25, 2017 12:44 PM in response to bradymott

I'm having the same problem with my macbook pro 13" I'm really disapointed with the apple support services...

k.kraus

Level 1

4 points

Aug 7, 2017 5:02 AM in response to rafal_jot

my laptop is 4 years old, and this just started to have this problem.

Then what did apple suggest? A screen repair? if yes, how much?

Gavra007

Level 1

4 points

Aug 19, 2017 12:34 AM in response to bradymott

I saw today stains on my 13" late 2013 Retina display , I understand that apple does not going to acknowledge this issue under their responsibility ... hope for good news

JDW1

Level 1

67 points

Aug 19, 2017 2:09 AM in response to Gavra007

Go back to page 150 in this discussion and read my posts there.

Aug 28, 2017 2:26 AM in response to pinkcodelic

Hey,

Apple will replace the screen for free if it's the AntiGlare coating rubbing off. Just book an appointment and they'll do it same-day for you. I've had it done a few times already.

Thanks

JDW1

Level 1

67 points

Aug 28, 2017 2:41 AM in response to mediaraft

mediaraft wrote:

I've had it done a few times already.

And that's the crux of the matter. It WILL come back.

Level 7

24,239 points

Aug 28, 2017 6:38 AM in response to JDW1

Can't confirm.

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My Retina Display has stain damage, HELP!!!