My Retina Display has stain damage, HELP!!!

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Same here. And nobody can tell me ..... "oh that is from the keyboard and this is your fault"

It's just shocking to see your images of obviously unusable screens. Wasn't the retina display one of the key reasons why we as customers bought this particular product? Threatening to see Apple's reactions so far on this issue. I think they better should come up with an appropriate replacement program to get this issue resolved quickly and customers happy again…

Best of luck with getting this resolved soon!

Best Regards,

Benjamin

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I have this stains also on my Retina Display. But mostly at the borders and not in the middle of the display. I had a small talk with someone of the Apple Support Team in the chat. He asked me for a photo of the display and then he said I am out of warranty and so I need to pay the repair by myself. But the thing is, this issue exists since around 8 months or so (while I was in the warranty time). I always thought it was my fault before or it concerns only me, now I know its a general technical issue.

I hope Apple will release an official statement soon with a repair/replacement solution for everyone. I see this as a construction fault and not a typical warranty case.

Best regards,

Alexander

Hi!

I have the same problem and it made me really sad.

I'm now an Apple fanboy for almost 10 years. I've all products starting from the first iPhone and the first G4 Macbook. One reason for this was the excellent customer support I used several times. But now with this very bad display problem they leave me totally alone. I contacted them 2 times and every time they told me, it was my fault. This is now my 4th macbook and I cleaned them all without any problems and now I should be to stupid to clean it the right way?!

Does anybody have an idea what I can do you? Is there a way to send an appeal?

Best,

Claudius

What? Not a manufacturing issue? LOL! That's a bad joke, isn't it? This is the archetype of a manufacturing issue, if you can swipe away the anti reflex coating by a microfiber tissue plus a little bit of water. The damage must have been already applied when coating the glass at the manufactures premises. I have been working eight years as engineer for OC Oerlikon. They make production plants for thin film coatings like this and the company is also delivering the process applications, but often - specially in Asia - the application instructions are completely ignored the moment the Swiss application engineer leaves the company and flies home to Europe. Ergo: invalid done process application by ignoring application instructions are resulting exactly in problems like that. A correctly done production run of coating process like this, used e.g. for glasses, sun glasses, lenses etc. or screens like this you normally can even not scratch by a nail.

My MacBook Pro (Retina, 15-inch, Late 2013) has no such problems. So I swear: The problems mentioned in this thread are clearly caused by a wasted production run. This is definitely not only a "cosmetic problem". Shame on Apple: they could cheaply replace the screen glass for customers having this problem. I can not understand how they can be so obstinate to their customers.

Greetings

Zeleny wrote:

I have a very similar problem. I was told at the genius bar that the damage was caused by excessive pressure, and they refused to fix it under warranty, because it is not a manufacturing issue. I wasn't taking any special precautions (hard case, screen protector) and carry my MBPr in a neoprene case in my backpack with the other stuff. I wouldn't call the amout of pressure it was exposed to excessive, it's an aluminum body after all. Replacing the screen is ~1/2 - 1/3 of the price of a new machine...

Careful what you write/suggest, folks. After all this is the manufacturer page.

My last post got deleted app. 2 minutes after I wrote it.

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If someone invented and prove technique how to remove all remaining coating pls let me know. I want to do it. It will looks better. Any experience with screen protection foils? Is there one on market with good anti glare surface?

Hey guys

It is only affected to the old MacBookPro Retina or also the Mid 2014 Devices, built in January 2015?

As I understood Apple support it isn't any problem with hardware. So, I imagine there is no any need to improve it. Only trouble is users don't clean it carefully. So, if my logic is correct answer for your question is "Yes".

i have a late 2013, 13 inch model

i have a late 2013, 13 inch model

Do you have similar issue or not?

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sorry, I see it on previous page.

yep. my colleague with a 15 inch, 2013 has also the same issue. and those are office notebooks with problems next to hinge. so no one could say its because "how you transport" it or something.

I left my in service. After 10 days (!!!) they sent me information I can pick it back with repair refuse. When I left it in service I ordered to notice on receipt that there are only damage on screen border. They took additional pictures. When I received it I could see scratches in the center.

They made it in transport or in service!!

I bought it in Jan 2014

same here.

Not satisfied with Apple customer care at all! And there are more of us..

https://www.youtube.com/watch?v=mchm7jFTZwE

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