My Retina Display has stain damage, HELP!!!

The same issue here, late 2013 MBP 15". Should not be a 'skin acidity' issue because the laptop has been used with external keyboard and mouse, also this is my 4th Macbook and I'm the only user. The coating is starting to come off in the shape of the touchpad square, sort of an outline at this point. I'm disappointed with this product, paid over 3K for it and waited for a 2nd generation so they can iron out all the issues. Just ran out of standard 1 year warranty.

Same problem starting in the middle of the screen of my MBP Retina 15", mid 2012. First thought it was a fingerprint, but could't get it removed. In my case it isn't looking like a key of the keyboard, more like a big fingerprint.

Dear fellow Apple users.

The anti-glare coating coming off is a obviously a widespread problem affecting many users.

And to fix it the entire screen box (yes, all of it) must be changed, something that amounts to around 1/3 of the price of the computer.

Reading through the many posts complaining to Apple "Care" about the problem has been in vain.

It seems that Apple refuses to recognise the problem.

Utterly unacceptable!

Apart from posting our comments and complaining to Apple,

does anyone have suggestions as to how we can bring attention to this problem?

Many greetings

Joakim L., Denmark / Ethiopia

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Unbelievable that your post was removed.

With kind regards

Joakim L., Denmark / Ethiopia

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I have had the same problem on two consecutive Macbooks (Air and MBR13, late 2014). These are not "stains" - it is the anti-reflective coating peeling off the display. This coating seems to be extremly sensitive to finger fat / sweat. That is why it usually starts to comes off in places where the most-used keyboard keys touch the display. I tried to avoid the problem by placing a piece of cloth between the display and the keyboard every time i close the notebook. But I still got a new "stain" on the upper left of the display frame. Obviously, that is the place where I touch the display when I adjust the viewing angle. It is really a shame Apple has not addressed this problem in years - it must be a well-known issue by know, and it is disturbing cosmetically, at the very least, in a product that otherwise oozes quality.

Yes I am very sad too. Buy a computer for 3500 box and now the screen looks like.... and Apple say only we make mistake with cleaning. I almost cant belife this..... but now is like it is.

Maybe somebody know a workaround to clean the monitor take this anti reflex skin off, and later maybe can but some anti reflex film.

Oh no.. it's the first message about devices build in 2014. When did you buy your devices?

I am really sad too about this Apple response. Apple Care won't repair/replace my MacBook Pro, I should pay for the repair.. Sorry Apple but this was the wrong answer. I've paid around 2.500 € for this MacBook Pro Retina to get a great display and now stains overall my display. The glass in front of the iSight cam has also stains.

I really hope that Apple changes his decision about this case and helps us soon.

I'm really upset too! Since 1992 I buy a lot of apple computers and never had some cleaning monitors problems.

swissviet wrote:

(...)

Maybe somebody know a workaround to clean the monitor take this anti reflex skin off, and later maybe can but some anti reflex film.

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

BirknerAlex wrote:

I am really sad too about this Apple response. Apple Care won't repair/replace my MacBook Pro, I should pay for the repair.. Sorry Apple but this was the wrong answer. I've paid around 2.500 € for this MacBook Pro Retina to get a great display and now stains overall my display. The glass in front of the iSight cam has also stains.

I really hope that Apple changes his decision about this case and helps us soon.

which country?

rafal_jot wrote:

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I can do it with water only

https://www.youtube.com/watch?v=mchm7jFTZwE

swissviet wrote:

rafal_jot wrote:

Yes this solution should works. Not perfect but it should works. I am looking for good anti-glare film. Maybe something like matt foil.

And how can we clean, alcohol or aceton? When Apple say this can happen only with window cleaner alcohol should be enough

I made little survey, I think it should help to find how it is happen. I'll share results to help other avoid this case.

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I forgot to say that I had my display replaced a year ago by apple because of a defective pixel. On my old screen I had no problem with the anti-reflective coating peeling off. Cleaning both displays the same way....