My Retina Display has stain damage, HELP!!!

Good initiative, rafal-jot.

I hope all users with the problem will fill out the form.

Looking forward to reading the result.

With kind regards

Joakim L., Denmark / Ethiopia

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@rafal_jot: Germany. I've filled already your survey.

@rafal_jot: Me too.

Apple users, please support this initiative.

What? Not a manufacturing issue? LOL! That's a bad joke, isn't it?

This is the archetype of a manufacturing issue, if you can swipe away the anti reflex coating by a microfiber tissue plus a little bit of water. The damage must have been already applied when coating the glass at the manufactures premises. I have been working eight years as engineer for OC Oerlikon. They make production plants for thin film coatings like this and the company is also delivering the process applications, but often - specially in Asia - the application instructions are completely ignored the moment the Swiss application engineer leaves the company and flies home to Europe. Ergo: invalid done process application by ignoring application instructions are resulting exactly in problems like that. A correctly done production run of coating process like this, used e.g. for glasses, sun glasses, lenses etc. or screens like this you normally can even not scratch by a nail.

My MacBook Pro (Retina, 15-inch, Late 2013) has no such problems. So I swear: The problems mentioned in this thread are clearly caused by a wasted production run. This is definitely not only a "cosmetic problem".

Shame on Apple, leaving the customers alone with this problem. The display glass is a spare part - I must guess - Apple pays probably not more than one USD for it. So they should be obliging to their customers and replace this on Apples costs. After all, most customers have spent > 2000 USD for the device and Apple is making a huge profit by selling its computers at this high prices.

Greetings

bradymott wrote:

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

Hi all,

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

Is there any information about the total number of Retinas built in 2012/2013?

Best regards

strat266 wrote:

Hi all,

I went through several online discussions and collected all available informations (username, country, 13"/15", year, replaced/rejected) from users claiming to be affected by this issue in a list. I also tried to eliminate doubles which posted in different locations.

So far I found 116, mostly MBPr from 2012/2013, some from 2014, but regarding the fact that not all users gave this information mileage may vary.

Is there any information about the total number of Retinas built in 2012/2013?

Best regards

So far I can tell problem applies to MacBook Pro Retina 13, 15 described as "Late 2013" , 75% in my survey. No "early/late/mid 2014" .

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Two weeks ago I tested a lot of MacBookPro Retina 13 inch from:

-Saturn (a german big reseller for electronic stuff)

-Gravis (a big Apple reseller)

-Medi Max (like Saturn, but smaller)

-Apple Store

All devices at one day. I used the keyboard/touchpad feeling and I saw a difference between the keyboards:

-one version had the normal keyboard (like the keyboards from the normal MacBookPro). The keys where a little big higher and the sound was more thud (I hope somebody can understand.

-the other version with thinner keys, more into the chase from the device. The keyboard sounds are more jingling

I think, that the second Version is a newer version with thinner keys which have no contact to the display when the device is closed.

Hi!

I have the same problem. I bought my Mac (2012 mid) two weeks ago in a Cortland shop (largest Polish Apple products distributor) as a used computer with Apple Care (I've 9 months guarantee). The first spot appeared a week ago, in the upper left corner. Now you can see the badges of the first traces of the touchpad and keyboard.

I got the idea (if someone check please opinion) to purchase such protection film's for ex. Moshi. Perhaps it will stop the process of separation antiglare coating.

Аналогичная ситуация и у меня. Я крайне возмущен тем, что Apple не признает это дефектом. На моем MacBook Pro появились подобные следы пока только в нижнем правом углу, там где это не влияет на изображение дисплея, но я прекрасно понимаю, что это только начало, дальше — будет хуже. Моему устройству около полугода. Я готов был заплатить за смену защитного экрана с антибликовым покрытием, но выяснилось, что для устранения дефекта требуется замена матрицы полностью, что в моем городе стоит минимум 13 000 рублей. Apple, вы считаете это нормальным?! Я требую замены дисплея и защиты от дальнейшего появления подобного дефекта.

evgenyshev wrote:

Аналогичная ситуация и у меня. Я крайне возмущен тем, что Apple не признает это дефектом. На моем MacBook Pro появились подобные следы пока только в нижнем правом углу, там где это не влияет на изображение дисплея, но я прекрасно понимаю, что это только начало, дальше — будет хуже. Моему устройству около полугода. Я готов был заплатить за смену защитного экрана с антибликовым покрытием, но выяснилось, что для устранения дефекта требуется замена матрицы полностью, что в моем городе стоит минимум 13 000 рублей. Apple, вы считаете это нормальным?! Я требую замены дисплея и защиты от дальнейшего появления подобного дефекта.

translation:

"I have the same problem. I am extremely outraged that Apple does not recognize it as a defect. I have MacBook Pro. Scratches appeared only in the lower right corner, where it does not affect the image of the display, but I understand this is only the beginning. It will be worse. I bought device is about six months ago. I was willing to pay for a change shield with anti-reflective coating, but I turned out that the elimination of the defect requires replacing the matrix completely, in my town is worth at least 13 000 rubles ($200). Apple, do you think it is normal ?! I demand replacement of the display and protection from such defects in the future."

Евгений.

$200 (13000RUB?) normaly it costs about $500. Are you sure?

Thanks for the translation. You're probably right, and I was misinformed.

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Just had this happen on my late 2013 rMBP 15, giving it a quick wipe down with water before a customer presentation. Two months out of warranty, there goes the resale value. 😟

What? Not a manufacturing issue? LOL! That's a bad joke, isn't it?

This is the archetype of a manufacturing issue, if you can swipe away the anti reflex coating by a microfiber tissue plus a little bit of water. The damage must have been already applied when coating the glass at the manufactures premises. I have been working eight years as engineer for OC Oerlikon. They make production plants for thin film coatings like this and the company is also delivering the process applications, but often - specially in Asia - the application instructions are completely ignored the moment the Swiss application engineer leaves the company and flies home to Europe. Ergo: invalid done process application by ignoring application instructions are resulting exactly in problems like that. A correctly done production run of coating process like this, used e.g. for glasses, sun glasses, lenses etc. or screens like this you normally can even not scratch by a nail.

My MacBook Pro (Retina, 15-inch, Late 2013) has no such problems. So I swear: The problems mentioned in this thread are clearly caused by a wasted production run. This is definitely not only a "cosmetic problem".

Shame on Apple, leaving the customers alone with this problem. The display glass is a spare part - I must guess - Apple pays probably not more than one USD for it. So they should be obliging to their customers and replace this on Apples costs. After all, most customers have spent > 2000 USD for the device and Apple is making a huge profit by selling its computers at this high prices.

Greetings

bradymott wrote:

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

This is a very bad case of Apple mucking it's customers:

1. Not all MacBook Pro Retina have this problem.
2. Some MacBooks Pros Retina have this problem
3. Logical conclusion: it is definitely a manufacturing problem.

See also my comment above (about page 4).

rafal_jot wrote:

evgenyshev wrote:

Аналогичная ситуация и у меня. Я крайне возмущен тем, что Apple не признает это дефектом. На моем MacBook Pro появились подобные следы пока только в нижнем правом углу, там где это не влияет на изображение дисплея, но я прекрасно понимаю, что это только начало, дальше — будет хуже. Моему устройству около полугода. Я готов был заплатить за смену защитного экрана с антибликовым покрытием, но выяснилось, что для устранения дефекта требуется замена матрицы полностью, что в моем городе стоит минимум 13 000 рублей. Apple, вы считаете это нормальным?! Я требую замены дисплея и защиты от дальнейшего появления подобного дефекта.

translation:

"I have the same problem. I am extremely outraged that Apple does not recognize it as a defect. I have MacBook Pro. Scratches appeared only in the lower right corner, where it does not affect the image of the display, but I understand this is only the beginning. It will be worse. I bought device is about six months ago. I was willing to pay for a change shield with anti-reflective coating, but I turned out that the elimination of the defect requires replacing the matrix completely, in my town is worth at least 13 000 rubles ($200). Apple, do you think it is normal ?! I demand replacement of the display and protection from such defects in the future."

Евгений.

$200 (13000RUB?) normaly it costs about $500. Are you sure?