To add one more to the list: Macbook Pro Retine 15-inch Late 2013 with maximum specifications, received in December 2013.
Keeping/handling: From it's first day, the notebook was protected with a sleeve by Decoded (recommendation leather sleeve in the online apple store, has micro-fiber lining and protected zipper) and always with the provided micro-fiber cloth between keys and screen. Being lifetime wearer of glasses, i'm used to clean anti-glare coated glass/plastic and well aware of how-to handle those, resulting in: i only used the Apple provided micro-fiber cloth and at the utmost some drips of water - or in other words: i handle my expensive glasses as well as this even more expensive Macbook with kid gloves.
Having been product manager (for highend mastering turnkey systems) before i started university grade teaching, i'm wondering when there will be a reaction and solution for my case - and the other cases listed here. The fact that the anti-glare coating's fixation/bond to the glass is obviously too weak can't be negated - even if (in my case), the Genius Bar person told me, that this is "normal wear" of the laptop being used.
The noted product manager, being a part of my life, would say: "We made a production fault, please do a callback and fix those issues to prevent customer dissatisfaction." I would agree with other behaviour, if we would be talking about a price level of a few hundert dollars, but we are talking about a luxury level design laptop where the exterior design is as important as it's inner high-fidelity.
Dear Apple Service - change your mind and give us an acceptable service-path. Don't damage your reputation by not listening.
Kind regards
Stefan
