My Retina Display has stain damage, HELP!!!

What about the customer, who washed the t-shirt exactly according to your own care instructions with solutions provided by you and ruined it anyway?

Because this is the exact situation in this case: most people state to have been cleaning their displays only with water and Apple's microfiber cloth, as Apple itself advises to do.

Note: flexier = mwille64, hence the headcount goes down by one.

I absolutely disagree with your observation. Most participants clearly stated that they used fibre cloth only or if at all with water. So did I before I decided to get rid of the anti glare coating or whatever you want to call it in the petty state it was in.

And if you had a look at my posting documenting my experience with removing the coating you would understand that I could remove my coating to 70% with WATER ONLY !!!!!!! and that the LAST 10% CAN'T BE REMOVED AT ALL, regardless of what chemicals I throw at it.

So once and for all, this is not an issue of owners treating their Macbook wrongly !!!!

K. I tried to reduce by doubles as far as possible,, but sometimes not that easy.

I just came back from genius bar. I showed him my 2013 15" retina machine screen and he said my defective coating pattern was user error - my fault. I was ready for him because in my bag i had a second 2013 13" MBP retina machine which is also mine, used in the same household, same conditions, same set of users, same maintenance - water only on screen, and that screen has no deterioration at all.

Guess what - user error. i said that Apple needs to take responsibility for manufacturing failure just like GM when their ignition fails. no go. not under warranty.

Bottom line, i will remove the rest of the coating myself. I will never buy another apple product again. after this macbook i will go back to PC's. at least when their machines fail i didn't spend $2,500 for them. Now i see how Apple makes something like $10,000,000,000 profit per quarter. they're perfect. they never make manufacturing errors. The customer pays for all their mistakes.

Please provide an image of your screen after the removal of the coating. Not that I doubt what you're saying, but I believe it would be useful to see the results particular as for me 99% alcohol solution did not do the trick. If it worked for you, you must have been lucky that your coating was bad throughout.

Thanks in advance.

This is very interesting that apple doesn't care about this issue even though this is a direct feedback on their own community page. On the other hand why this is happening only to retina displays especially 2013 and 2014.

Also many people are rejected by genius bar when they had apple care. Now many users haven't it anymore. What will happen if apple accepts that the problem is on their side?

By the way the genius bar is not a genius bar. These guys are trying to give you the impression that whether the this is a normal issue or user fault. Thats the genius part I guess.

As my stains startet at the top, where i touch the screen when opening the notebook, the best workaround seems to be to not to open it. That way the screen remains in mint condition and the keyboard is out of danger to transfer acidic sweat to the display. Maybe i just buy a cheap Windows Laptop when i need to look at something or for typing. Maybe i can even leave the MacBook at an Apple Store where People know how to use it and how to clean it.

I'm not on the list yet. I'll try to go to an gravis shop and ask what they do.

just want to add some photos to the family album 😟

and the shocking part is just realised couple days ago that my screen also has burnt trace, you can take a look at the corner of the screen there's a small apple logo and chrome menu bar also the square address bar, even though i didn't do much browsing on this laptop (i do that a lot on my big screen desktop gaming PC) and always set the screen saver (i love flurry) on my rMBP for 5 minutes when i was off.

model : 13" rmbp late 2012

location: japan

ps excuse my englsh

Maybe you should take some time to read through the thread once again

if you are under the impression that this problem is related to the use of cleaning products....

With kind regards

Joakim Larsen, Denmark / Ethiopia

Just an update, I removed the iVisor to blow out some trapped dust particles and can confirm it has stripped the majority of the AR from the bezel area (where it attaches). Before installing the iVisor only around 10% of the AR coating had come off.

So if a certified Mac Accessory triggers the fault, the argument about inappropriate cleaning practices is bunk.

of course. Apple is behaving shamefully and arrogantly. I have a special feeling about apple right about now.

not only did we pay top dollar for the most premium of laptops, not only are we disturbed (My Retina Display has stain damage, HELP!!!) by the deterioration, traveled back and forth to an apple store to be told we created the problem, then have to look at our scratchy damaged screen hours every day, and know that Apple will fix it if we pay for it and they can make a profit on it and we will be out of a machine for a week!

refrain: I have a special feeling about apple right about now.

Imagine this: you buy a brand new mercedes - top of the line, and pay an extra $1500 for that pearl black paint color. 1 year into owning all the paint starts to bubble up. it looks like crap. you've kept it in a garage and driven it like all your previous mercedes. you take it to mercedes and they say you caused the paint failure. they don't know how and they know that lots of other customers are complaining about the same thing. and then they tell you that for $5,000 ($2,000 profit) they are willing to fix your paint job problem that you caused. But you have the leave the car for a week too, and no loaner car.

Apple makes a profit (not sales mind you, but money in their pockets after all expenses) of ninety million dollars a day, 7 days a week, 365 days a year. that's $90,000,000 every 24 hours every day and adds up to $30,000,000,000 a year. That's thirty billion.

refrain: I have a special feeling about apple right about now.

ds99ds wrote:

(...)

Imagine this: you buy a brand new mercedes - top of the line, and pay an extra $1500 for that pearl black paint color. 1 year into owning all the paint starts to bubble up. it looks like crap. you've kept it in a garage and driven it like all your previous mercedes. you take it to mercedes and they say you caused the paint failure. they don't know how and they know that lots of other customers are complaining about the same thing. and then they tell you that for $5,000 ($2,000 profit) they are willing to fix your paint job problem that you caused. But you have the leave the car for a week too, and no loaner car.

(...)

No, They'll say you. It's only cosmetic issue. Not under warranty.

not sure what if you're saying that sarcastically? I guess you are.

In any case of course it's not cosmetic, the view of the screen is damaged and has significantly deteriorated and apple upsold me to pay 25% more for my macbook to have the best screen view possible - THE RETINA! A cosmetic problem would be if something totally irrelevant to the functioning of the machine occurred, e.g. the outside metal case tarnished.

DS99ds, I think all serious arguments are over and you can find them in previous posts. Now it is ridiculous...