First of all: Pete, you are not being very helpful with your schoolmaster attitude. All the people here are having a somewhat major issue with their screens (like me) which they stare at when using their Mac, and are looking for help/advice/support/comfort. So please quit it, unless you are the real moderator, something we still don't know as you haven't admitted it.
Here is my update after coming back from the Apple Store tonight with a replaced screen.
They agreed to have my 15" screen replaced for free as I could show them that the coming off of the coating was not due to cleaning (proper or improper). The screen looked exactly like the one of the original poster of this thread. One could seed the outline of the trackpad, amongst other stains. They told me it would take 3-5 days (in Providence, RI) and at no cost.
Within the time period, they called me back, to say that they found signs of liquid spillage in the components, quoting me some $1200 to have whatever was still working replaced (everything worked well by the way). I said I was declining this huge expense and asked if my computer was ready for pick-up. Yes it was. So I go there this morning to find out that the screen had not been changed. Asking why, they said that I had declined the replacing of basically all the guts and couldn't do the screen replacement because of that (basically because of liquid spillage). I can already hear your "what??". Exactly what I said, but asking to talk to a manager. I explained the strange situation they were putting me in, and after putting it in very simple terms "I have a screen coating issue which obviously is due to a bad coating, you are now forcing me to pay $1200, or $700 for the screen repair. You see the problem, right?" Manager says: "Yes, one moment please", goes into the back room, and comes back: "We will replace the screen, it will be done by the end of the day. We will call you when it's done."
7pm, phone rings: "Your computer is ready, but we ran the diagnostic tools and it froze several time while attempting to load." Me: "You did run them in front of me when I brought the machine in, no? Is it the same diagnostics tool you used both times?" "....Hum, yes". "OK, I'm coming over before you close at 9pm"
8:15pm: I arrive, meet the technician/rep who hands me the Mac with a brand new screen (even my stickers were gone ;-) and reiterates that the diagnostics tool had a problem to load, and couldn't tell me which specific component was not working, if any. I sign for it, but ask to be able to plug something in all the ports (USB, HDMI, Thunderbolt, headphones etc.) I also check all the components via software and/or keys (volume, brightness, key light, Bluetooth, Wifi, GPS, etc.) Everything seems to work OK, so 30min after they closed, I finally ask the last manager still there: "Is this new screen part of the same faulty batch as the previous one, or did (and when did) Apple change the manufacturer or batch?" She couldn't answer but advised to call AppleCare to find out.
So here we are, fixed screen for free (see invoice exert) and 3 trips. Fingers crossed that none of the components will give up now.
Cheers,
Patrick
-------------------------------------------------------------------------------- --------------------------------------
Genius Bar Work Confirmation
Repair No: R16xxxxxxx
Customer Information | Product Information |
Patrick Michel | | Warranty Status: Protection Plan(A2) |
Carouge 1227 USA | | Model: MACBOOK PRO (RETINA, 15-INCH, LATE 2013) |
| | Date of Purchase: |
| | IMEI |
| | Serial No: C02xxxxxxxxx |
| | |
Parts and Services
Item Number | Description | Price | Amount Due | Customer KBB |
661-8310 | Display Clamshell, 15-inch, Retina | $ 680.68 | $ 0.00 | |
S1490LL/A | Hardware Repair Labor | $ 39.00 | $ 0.00 | |
Total (Tax Not Included) | $ 719.68 | $ 0.00 |
bradymott
Level 1
(35 points)
PlotinusVeritas
Level 6
(14,811 points)
