Q: My Retina Display has stain damage, HELP!!!

Ooh Pete, my eyes and ears are open, but today I received an official response from Apple authorized service:

"...We can replace your display just outside of warranty because the warranty does not cover this. It will cost 510 euro ..."

I have a rMBP from early 2013 and I started noticing this problem on the top of the screen, near the Camera. This is an area that is not in contact with the keyboard, so i don't really believe this problem is caused by the contact of the screen with a dirty keyboard. Now the problem has spread on to the part of the screen which is actually used.

Can you e-mail me or contact me in some way with how you removed your AR coating? I have not encountered this problem yet, but I'm not going to wait until it happens to start looking around.

I look forward to hearing the method from you at your earliest convenience, thank you so much!

John

<Personal Information Removed by Host>

Dear Pete (and victims of this issue),

I am sorry that people are ranting on you! It is just that they are disappointed!
I found a way to test for the manufacturer of the defective screens. This might help people root out the problem and check when they first buy a mac. If we can correctly identify and diagnose the defective manufacturer, people can return their bad macbooks within 14 days. In addition, Aplle can then work to solve the problem. I found this algorithm on this page:

https://discussions.apple.com/thread/4990702?tstart=0

It was answered by a high-ranked poster (higher even than you, Pete).

Directions:

Go to your Applications folder and launch Terminal. Paste in the following and hit return:

ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Look at the beginning of the second line to see which manufacturer made your display. If it starts with LP then you have an LG display. Samsung displays start with LSN.

I hope we can fix this problem! No more rants!

Good luck!

Cheers,

Gandalf

Hi Gandolf, I have never said that the issue does not exist, I am trying to direct people from ranting here or in useless Facebook Pages. The situation can only be resolved, as I am sure you would agree, by having the Mac looked at physically by an Apple Authorised Repairere. I do not understand your snark remarks towards me, but whatever turns you on, I suppose.

Cheers

pete

Pete,

I apologize if it sounded like I was attacking you. In fact, I was actually sympathizing with you. I saw quite a few people who were ranting about you. In my last line, I meant to say that I hoped the would be no more rants! I included the part about a higher ranked poster than you because you questioned (helpfully) my source (9to5mac). I then found a pretty credible source (good constructive criticism, Pete). Have a good evening everyone! Please try my methods so we can diagnose the problem!

Cheers,

Gandalf

Gandalf of Apple wrote:

 

Pete,

Please try my methods so we can diagnose the problem!

Cheers,

Gandalf

I have no issues to try them on. I am one of the luck ones without this issue. It is simply a matter of pointing folks towards  the right place to seek help. Some do not like my suggestion and prefer to rant here and expect Apple to read the thread and act on their personal dilemma which we know does not happen here.

Cheers

Pete

Hello? Anyone? Please respond!

Yes, stop petitioning on the Forums. You will never even get .001% to try to 'prove your findings'. Reread the Terms Of Use and stop annoying people.

Pete

I have to say that in my case Apple (Surrey, BC, Canada) was considerate and approved screen replacement, which would otherwise cost me over $500.

Thank you, Apple.

smatric wrote:

 

I have to say that in my case Apple (Surrey, BC, Canada) was considerate and approved screen replacement, which would otherwise cost me over $500.

 

Thank you, Apple.

Yes many who have approached Apple civil have had the same happy outcome.

Glad you are all up and running again.

Cheers

Pete

Help me guys I have ip 6 it has 3D touch option settings but 3D Touch can't work help me plzzzz

Aus Deutschland!

Habe es am 25.02.2015 gekauft. Heute habe ich leider kein Garantie zusage bekommen.

Apple: „Es ist kein Funktionsstörung !!!"

Warte ich ab, Was passiert. Rechtlich ist die Aussage voll daneben.

Bild Vorhanden.

Danke im Voraus, denke das Apple es lösen wird.

Greetings.

I noticed the staining on the corners of my screen and along the edges recently after deciding it was time for a screen cleaning. I have the MacBook Pro, late 2013 purchased in March of 2014.

I've been very careful of my screen, I'm the only one who uses it and I've only cleaned it about 5 times with a clean cotton cloth slightly moistened in water. This time as I was rubbing gently I noticed the "smudge" I was working on was growing rather than shrinking. I immediately stopped, realizing that the coating was rubbing off before my eyes.

Now I've come across this thread and I've read many users have the same issue, and the comments saying it's caused by users acidic or greasy fingers or too much pressure and Apple's response that it's "cosmetic". To that I say hogwash.

Apple would love to push this back onto the users. However, I believe that it is a design flaw in the sense that the coating cannot stand up to normal usage of the product, and it's not just "cosmetic" as the screen is so central to the operation and usability of the product. This is a premium product that we paid good money for.

I'm sure that the deposition of this AR coating is very thin and carefully and precisely controlled to give good optical qualities, but manufacturing problems do occur. Maybe the coating is too thin? Or let's guess that something else is going on here - like oxidation. I'm not a chemist, but it would explain the slow degradation of the coating and its propensity to become a weaker over time. Or let's say it's normal skin oils transferred from the keyboard. Shouldn't a product that is designed to be touched by human hands be tolerant of our natural skin oils?

Surely some users are rough on their computers, but I'm not among them. I know how well I've handled my laptop and don't believe that wear of the coating should be considered normal. I'll never clean the screen again for fear of rubbing off more coating, and it's inevitable that some contaminates will contact the screen. Leaving them forever can't be good either. The screen should be able to withstand everyday usage and occasional cleanings without problems.

Thus, it's a problem that Apple should acknowledge and issue a repair program for. My computer is only 1 1/2 years old and I'm angered by the situation. I want a solution short of paying for a new screen out of my pocket! I want Apple to fix it!