bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Q: My Retina Display has stain damage, HELP!!!

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  • by hermidas,

    hermidas hermidas Oct 19, 2015 5:11 AM in response to jcele
    Level 1 (0 points)
    Oct 19, 2015 5:11 AM in response to jcele

    Apple will replace your screen with new one. It happned to me nd they replcaed with new screen!

  • by David Craig1,

    David Craig1 David Craig1 Oct 19, 2015 6:03 AM in response to Signal Morning
    Level 1 (29 points)
    Oct 19, 2015 6:03 AM in response to Signal Morning

    That's absolutely correct. I was going to make the same point (after having thanked Apple) but thought I would let things settle. This is a recent problem for me, but the ones who suffered early problems, staingate.org, and those who endured Apple's snide responses are the ones who deserve thanks.

  • by flexier,

    flexier flexier Oct 19, 2015 7:04 AM in response to iDPM
    Level 1 (4 points)
    Notebooks
    Oct 19, 2015 7:04 AM in response to iDPM

    NO SCREEN REPLACEMENT FOR ME  (and many others I assume).

     

    Most effected screens have been built into the early Retina Macbooks of mid 2012 production. Like mine, bought in July 2012. I miss the deadline by about 3 month, the time it took Apple to recognize and accept the issue.

     

    I'm so **** annoyed about this time limit. If I wouldn't be an iOS developer, it would have been the last Apple hardware bought.

     

    I know "Apple is not here", I still voice my utter disbelieve about this stupid and short sited decision and to make already disappoint Apple customers quite literally fume.

  • by carl wolf,

    carl wolf carl wolf Oct 19, 2015 7:40 AM in response to flexier
    Level 6 (14,625 points)
    Oct 19, 2015 7:40 AM in response to flexier

    Apple does not offer a lifetime warranty for anything.  It's unfortunate that you did not take care of the problem earlier.  What you should have done is a fixed price depot repair for $300, and then request reimbursement.

  • by hermidas,

    hermidas hermidas Oct 19, 2015 7:56 AM in response to carl wolf
    Level 1 (0 points)
    Oct 19, 2015 7:56 AM in response to carl wolf

    Thats correct , depends on when you bought MB Pro, my MB pro is from late 2013 and they fixed since i have Apple care protection.

  • by flexier,

    flexier flexier Oct 19, 2015 7:59 AM in response to carl wolf
    Level 1 (4 points)
    Notebooks
    Oct 19, 2015 7:59 AM in response to carl wolf

    Carl, I'm not living in a different universe. I know that there is no live time warranty.

     

    However, if you would have followed this discussion from day one (like I did), you would have noticed that most effected users weren't thinking of this being an epidemic problem caused by a manufacturing fault. I (and many others here) realised that it wasn't something they caused (due to wrong cleaning methods) by stumbling across this posting. When I came across this posting even the 2 year guarantee period granted in the EU was past tense, let alone the one year Apple warranty. So I did not bother going to Apple particular after assuming that Apple is unlikely going to do anything about it.


    Now that it does, yes, I believe I can voice my anger that Apple does not do the right thing and replaces ALL effected Retina screens.

  • by brenofortes,

    brenofortes brenofortes Oct 19, 2015 8:16 AM in response to Zeleny
    Level 1 (0 points)
    Oct 19, 2015 8:16 AM in response to Zeleny

    I'm from Brazil and bought my MacBook Pro in 2013 in the United States . I wonder if I will be entitled to repair my computer as well as my Retina screen is presenting the same problem mentioned here . grateful

  • by nicotem,

    nicotem nicotem Oct 19, 2015 8:17 AM in response to David Craig1
    Level 1 (0 points)
    Oct 19, 2015 8:17 AM in response to David Craig1

    ... and let's not forget all those schoolmasters who, unsolicited, wasted a good amount of their lifetime here, just to deny the evidence that there was a problem at all with somebody else's computers – because whenever Apple did say there was no problem, that had to be the truth!

    Ah, all those days wasted to brainwash other people, only to see Apple  turn their back on you, schoolmasters...

  • by iDPM,

    iDPM iDPM Oct 19, 2015 8:34 AM in response to nicotem
    Level 1 (0 points)
    Oct 19, 2015 8:34 AM in response to nicotem

    Real Talk, most expecially that "Pete"  guy...

     

    <Edited By Host>

  • by dbgfede,

    dbgfede dbgfede Oct 19, 2015 11:04 AM in response to flexier
    Level 1 (0 points)
    Oct 19, 2015 11:04 AM in response to flexier

    agree 100%

  • by nicotem,

    nicotem nicotem Oct 19, 2015 11:39 AM in response to iDPM
    Level 1 (0 points)
    Oct 19, 2015 11:39 AM in response to iDPM

    ... also one cannot fail to observe that in order to make this replacement program possible, people had to organize petitions and websites externally, because of the efforts of "the Host" to make that impossible on their own forums, only to then see "the Host" implicitly recognizing the legitimacy of these bottom-up actions – recognition happening in the moment the replacement program was issued.

     

    It's like they are saying:

    'of course we will listen to you, if we will be able to hear your voice; but please, don't be offended if when you come to visit us we turn up the volume to 150db, you know we *love* music, and this after all is our house; we are sure your classmate Pete has told you our playlists are amazing; anyway, we hope you like U2?'

  • by flexier,

    flexier flexier Oct 19, 2015 12:28 PM in response to nicotem
    Level 1 (4 points)
    Notebooks
    Oct 19, 2015 12:28 PM in response to nicotem

    LOL. Perfect way to describe the "Host is not here" attitude.

  • by iDPM,

    iDPM iDPM Oct 19, 2015 12:35 PM in response to nicotem
    Level 1 (0 points)
    Oct 19, 2015 12:35 PM in response to nicotem

    LOL!!!! Nice one mate..... ... Very well  said  and presented.... Wink Wink.

  • by afurcolin,

    afurcolin afurcolin Oct 19, 2015 12:46 PM in response to bradymott
    Level 1 (0 points)
    Oct 19, 2015 12:46 PM in response to bradymott

    I have the exact same problem. here in Sao Paulo

    It started a few months ago out of nowhere and now gets worse and worse.

     

    I am not going to accept this. This is the poorest experience Apple ever gave me.

  • by cdegaeta,

    cdegaeta cdegaeta Oct 19, 2015 12:58 PM in response to flexier
    Level 1 (4 points)
    Oct 19, 2015 12:58 PM in response to flexier

    flexier wrote:

     

    NO SCREEN REPLACEMENT FOR ME  (and many others I assume).

     

    Most effected screens have been built into the early Retina Macbooks of mid 2012 production. Like mine, bought in July 2012. I miss the deadline by about 3 month, the time it took Apple to recognize and accept the issue.

     

    I'm so **** annoyed about this time limit. If I wouldn't be an iOS developer, it would have been the last Apple hardware bought.

     

    I know "Apple is not here", I still voice my utter disbelieve about this stupid and short sited decision and to make already disappoint Apple customers quite literally fume.

    Sorry but you obviously didn't read the whole story/announcement:


    Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support.


    So I totally understand your frustrations as I was frustrated as soon as this issue appeared on my screen. But lets not scare people away from getting this fixed. Anyone who has this problem contact Apple by October 16th 2016 and you'll be taken care of.

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