Q: My Retina Display has stain damage, HELP!!!

Dear Flexier,

Before you start losing it on this forum, I suggest that you reread the message. The message says that Apple will replace your screen a year from October 16th. In exact words, it said, "The program covers affected MacBook and MacBook Pro within three years from the date of original purchase, or one year from October 16th, 2015, whichever is longer."

You are covered!

Good Luck!

Cheers,

Brother

To be honest, I read the second date, but couldn't make sense out of it. Maybe because I'm not native English speaking. Whatever, if you are right (and I will find out soon) I will take my words back and apologise.

I have a MacBook Pro (Retina, 15-inch, Mid 2014) and the same thing is happening to my screen.

This is a design defect not wear and tear.

I have just spoken to Apple and they will fix it within the warranty as there is a call back on this problem.

I love Apple

Bought MB Pro Retina late 2012, issue with defective antireflective coating started early 2014, vent to Premium Sellerer, got answer customer matter, badly use (which were not right). Issue was getting bad early 2015, same procedure and same answer, bought new screen with my own money (€1000). Now warranty out of date (3 years in EU for all electronic devices doesn´t matter what Apple says), did contact Apple Care once more. No refund through them. Just bite a sour apple...

I do hope all customer won´t get my experience of their services.

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Barukki wrote:

 

Issue was getting bad early 2015, same procedure and same answer, bought new screen with my own money (€1000).

That would be the problem listening to Social Media petitions. Given time, Apple assessed the situation and are now helping those who were not already being helped through Warranty and AppleCare. Sadly, the radicals who posted here with silly 'fix it this second' rants have been of no assistance to you now that Apple have looked seriously at the issue and offered assistance.

I'll probably get howled down for even responding in this thread again, but my skin is pretty thick and 9 out of 10 rants here have been sour grapes with no technical insight anyway. But que sera sera.

Pete

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Barukki wrote:

 

Just wanted to mention how bad Apple act with affected customers with this major issue earlier, thousands of complains since year or two back. Now, suddenly after 3 years since 1st MB Pro Retina they do launch this, notice,  "unofficial quality program", nothing Apple will talk "loud" which is poor service. However, all good now even if for high cost

Not sure where you get your figures from without links, and really not sure what you were trying to say in the rest of your post that was illegible, but, umm cheers

Pete

Interesting posting of yours.

This discussion was opened in April 2014. So it took Apple about 18 month !!! to unofficially confirm a problem with one of their products. A problem that can't be easily overlooked or worked around (from a consumer point of view). I would say that the rants here and elsewhere have been pretty rectified.

Here is what a correct reaction would have been (but I know, the "Host is not here"). A simple posting saying something like that:

"Dear Customers,

We know you are frustrated about an issue with the....Be rest assured we are looking into the issue and if we have a precise understanding what the cause is we will offer a solution....

Your Apple Team"

A simple communication like that without any form of admitting anything would have likely appeased most forum members with this issue. But we have been left in the dark with our problem (well, except the few succeeding in getting their screen replaced).

Matthias

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flexier wrote:

 

Interesting posting of yours.

This discussion was opened in April 2014. So it took Apple about 18 month !!! to unofficially confirm a problem with one of their products. A problem that can't be easily overlooked or worked around (from a consumer point of view). I would say that the rants here and elsewhere have been pretty rectified.

 

Here is what a correct reaction would have been (but I know, the "Host is not here"). A simple posting saying something like that:

 

"Dear Customers,

 

We know you are frustrated about an issue with the....Be rest assured we are looking into the issue and if we have a precise understanding what the cause is we will offer a solution....

 

Your Apple Team"

 

A simple communication like that without any form of admitting anything would have likely appeased most forum members with this issue. But we have been left in the dark with our problem (well, except the few succeeding in getting their screen replaced).

 

And you Pete, did not help the situation a bit. The fact that you wrote "I'll probably get howled down for even responding in this thread again" means you very well know that you have upset some people even more than they were already.

Matthias

Well, that makes a lot of sense. Perhaps try again.

pete

I certainly will try

That is because those posters 'with insight' had their posts deleted by Apple. Allegation: speculative. Turns out my points were vindicated despite the attempts to smother me.

Pete,

So, not petitioning would have helped how?

Dear Forum Censors.

I really can't understand at all what Forum rule I broke that would rectify your editing of my previous post replying to Pete. In  any case, why aren't you at least try to be consistent and remove the same paragraph from Pete's reply in which he quoted my posting.

Heck, why don't you remove the entire posting. What does it make for a difference?

Gee

that there would be no issue to smother

5k visits to Genius bars would amount to silence