Q: My Retina Display has stain damage, HELP!!!

I have too a problem with the display.

What to do with it ?

Why Apple doesn't open the program of replacement?

I had the same issue, thank god for this post and you guys being persistent. I sent my MBP'15 Retina last week and got it back with a new screen 6 days later. Haven't even been asked a question regarding the issue. So all of you who's contemplating – go for it!

Problem has affected my MacBook Pro retina 13. (was bought in April 2014)

It possible to replace the screen of my laptop in the service center for warranty?

Hey guys

Today I have received my macbook from service after almost 5 weeks of waiting (they didn't have spare parts here in Ukraine plus my macbook had been bought in USA so they had to send something somewhere) with brand new screen.

As I see some people still have issues even after repair, so does it mean that all retina screens can be affected, not only those which had been manufactured before 2015?

I was thinking about selling my laptop and buying the one they will release this year...

Thanks.

Неси в сервіс.

Now, it is my screen, same problem, I noticed 2 days ago when I cleaned the screen, I will go to the genius bar.

May i ask you if you know, which manufacturer had the stagnate issue LG or Samsung? I was a victim of staingate screen too. My screen peeled off on the eleventh month while i never used any spray or third part cleaner apart from the apple cloth with 1 or 2 drops of water on it.

An official reseller vendor in Greece changed the screen for me, but i am afraid that it will return and that on time all the retina screens will have that issue (at least the older ones, i own a macbook pro retina 13 mid 2014 model) and thinking of selling it....

Finally i try at the Terminal to find who manufactured my new screen but i cannot find it with the way the users recommend here at the chat by entering and hitting ioreg -lw0 | grep "EDID" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Kind regards

Vasileios

Did you end up going to the Apple Store? I want to go, but I also feel like they aren't going to do anything since I am out of warranty.

Today I have back my affected MCBP late 2013. Replacement was done for free even I'm already without warranty.

Apple already opened program for replacement, why you guys just won't use search for that?

http://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-stainga te/

You are asking what to do, even tho this program exist from October 2015!!!! So ask your local Apple Service center to replace it!

I've got completely new display and casing, great service, thanks Apple!!

I took my computer to the genius bar at Memorial Mall in Houston, the person was very kind and it helped me, the computer screen was repaired the same day and I got it back in the afternoon, the person recommended to clean only with a water wet soft cloth. Good service. (my guarantee was over some time ago).

UPDATE 2/316:   Screen was replaced at no cost by Apple! 

I took my late 2013 Retina MacBook Pro to the Apple Store in Santa Monica, CA.  Of course, this laptop was over a year past the warranty period.  A helpful assistant at the Genius Bar inspected my laptop's screen, noting the failed anti-reflective coating near the edges, and immediately stated "this screen will be replaced at no cost to you".   They were used to frequently handling this issue, and did not hesitate to offer a free replacement.  I asked if Apple now has an internal policy for replacing the failed Retina screens, and was told "yes there was a large batch of screens that had coating failures". 

I also stated that I had read (in this forum on this thread) that some screens had to be replaced more than once; the Genius Bar assistant stated that the issues with the anti-reflective coating have been resolved, and the new screens do not have this problem.  I inquired separately with 2 other Genius Bar assistants if they have seen any laptops coming back more than once; they answered "no". 

It appears that Apple recognized the widespread issue, if not resolved at no cost to the owners, as a serious reputation killer to the company's branding. 

I'm very pleased to say that Apple has resolved this issue quickly and with integrity.  Their excellent response to this issue has convinced me to make another Apple product selection later when needed. 

I also have this issue on a 2012 MBP Retina 15. I had my screen replaced under warranty earlier because that series had a faulty batch which I was unfortunate enough to get. Now, it would seem they replaced the screen with one of their rejects.

I have just had the screen replaced free of charge on my 2012 rMBP

I had found out about their quality program. booked a genius bar app, and they took it and replaced it same day. Fantastic support and now my MBP looks brand new!

It has actually stopped me from buying a new one just yet, (even tho it is the 2012 model)

I'm in the process of getting my screen replaced on Macbook Pro 13" Late 2013. Had a genius bar appointment 10:30z at the Trafford Centre with Tom very helpful will be ready for pickup after 14:00z today. All covered by Apple.

The previous entries from PlotinusVeritas are not the issue. In exceptionally rare case this 'human oil acidity' exists but if the screen is shiny, clean, and unmarred on the surface...that's not the problem. At all. The various layers of coating, adhesives and materials in the display can can fail if not manufactured correctly. Whether it's initiated by heat, pressure, chemicals, or moisture, it's still a failure of manufacturing and nothing you've done...perhaps contributed to...but a defect that none of things should cause that damage. They are not 'smudges' but they may appear to spread when you try to clean them off. It is the film layer on the display becoming detached. Essentially, air bubbles under a failed adhesive.

This is a manufacturing defect and it should be replaced beyond the initial warranty. It the "geniuses" (hahah) say no, speak to their manager. This is a known issue and for such high end hardware, given that Apple can afford the repair, demand that they do it.