Q: My Retina Display has stain damage, HELP!!!

Thanks Apple! Same problem, out of warranty. Got a replacement at a german Apple Store without any problems. Service, as it has to be!

just phoned Applecare and all i need to do is bring it in and its eligible for an out of warranty repair.. I LOVE APPLE!!!

I have just sent back my 2014 macbook to the apple support.

They would not make any promises, but I love my macbook and it looks like new, not a scratch on it after two years.  Only those stains on the screen...I cleande it just a couple of times in two years.

I hope Apple will be fair to me, as we have two ipads, and two macbooks, all fantastic machines. They should repair, apologise and rethink what went wrong...

keep you posted.

Hello,

I bought my MacBook Pro with retina 13, in May 2014.

I have those same problems with the screen.

Change it now for free?

What is the procedure to replace it?

Good news !!  I have just picked up my Macbook from the Stratford store in London - brand new screen (well, complete top enclosure) and a new logic board. Completely free of charge.

I do have a few months of a three year Applecare contract but the guy in the store said it would have been replaced free of charge even if it was out of warranty as it is a known problem.

I also heard an Apple tech tell a user with a cracked iPhone 6 that "as long as it is only 1 hairline crack, and there is no sign of impact damage" on the rim of the phone - that Apple would replace the screen free of charge !

I'm proper impressed with Apple after sales service !!

Netrix

Greetings,

I brought my MacBook pro to the Albany, NY. store on a recent Sunday. The store is about a two hour drive from my home, so it's a big deal to go there and I timed the trip to coincide with other things.

The AR coating was wearing around the edges, but wasn't horrible yet. The store representative told me that he was glad that Apple implemented the repair program, and that he heard about it from the MacRumers website before he knew about the program from Apple.

They told me that the screen was in stock and they could replace it in about two hours. I went shopping to kill time. I got a call about 1 1/2 hours later from the technician working on my machine to tell me that the screen had been replaced, but the facetime camera connector was damaged and that they would send the machine back to Apple for repair (possibly including a logic board).

The computer was returned directly to my home by the following Wednesday afternoon with a new screen and the facetime camera working. I don't know if they replaced the logic board, they did not indicate that on the paperwork.

Overall, really good service and I can't complain, except that the original technician was probably rushing and shouldn't have damaged the connector. But Apple stood by me in this case.

Thanks to Apple for implementing this program. I hope that the new screen has an improved AR coating and the problem won't reoccur in a year or two. I expect it will, as there have been no assurances that the new versions of the screens are actually improved.

And thanks to all of you early sufferers of this staingate problem and for holding Apple's feet to the fire!

Within one week: repaired under extended warranty!

Apple: great job, this is the only way to help loyal customers and keep them for life !

I have the same problem with coating coming of on the edges of my MBP late 2014... I am a person who takes very good care of my machinery and I am sure that this has not happened do to over care, this is truly a production flaw which takes some time to show up... does anybody know how to get this fix preferably by the causer... APPLE.

thank you

Joe

Hello Apple! i have the same problem with my retina's monitor!!!! Who can help me?

Also having the same issue here with a 2015 MBP. Just around the outsides of the screen. I was using a dry microfiber cloth to wipe the dust off.

So now that Apple has implemented this unadvertised repair program, those having this issue should rest assured that they can get their screens replaced. Just go to an Apple store and they will not give you any problem (at least in my experience). Give them a call if you cannot get to a store and mention that your MacBook Pro retina has anti-reflective coating damage.

And let's say thanks to all those who suffered with severe cases of this problem for months or years before Apple officially acknowledged the problem.

Also, let us hope that the replacement screens are improved versions of the originals. I've seen nothing to indicate that they are any different (I don't know if they are or aren't). So I would recommend extreme caution when cleaning the replacement screen - just in case.

...Dave

As already mentioned, Apple replaced my faulty screen free of charge. I've just had to return to the store as the back-lit keyboard illumination was not working (cable left disconnected when the screen was replaced !) Anyway, whilst I was there the Apple tech used a spray and a cloth to clean my Macbook - I asked her not to (use the spray) but she insisted it was safe to do so. I asked if Apple sell the liquid but they don't - but she said to Google "Apple safe screen cleaner"

I'm not sure if allowed to post links etc on here - but the product is called iKlear and Amazon has the following attributes about the product:

• Iklear Is The Only Cleaner Recommended By Apple Tech Support And Also Used By Apple Care
• Also Clean Your Hdtv’S, Plasma Screen Tv’S, All Lcd Displays, Digital Cameras And Camcorders, Cell Phones, Pda’S, Gps Screens, Automobile Lcd Video Displays, Portable Dvd Players, Scanners, Cd’S, And Dvd’S
• Anti-Static, Alcohol, Ammonia & Sodium Lauryl Sulfate Free
• This Kit Includes Enough For Home, Office And Travel
• Includes Polishing Cloth And Travel Singles

Netrix

I had the same issues with my MacBook Pro Retina 13 inch Early 2015 model.

Made a call to Apple Care, explained my situation and they told me to go to the Apple Store.

Made an appointment with the Apple Store and my screen got replaced the same day!

Brought it in around 11.30am and at 6.30pm they phoned me I could pick the MBPr up.

This was all under warranty and thus free of charge.

FYI:

Dutch (Netherlands) Apple Store in The Hague (Den Haag).

apple fix this! always a screen related macbook problem! why?

I bought my MacBook 2 years ago.

In an official shop I-Studio in Pattaya city, Thailand

Later I had the same problem with the screen.

After attending this forum, I took the laptop to a service center I-Care in Chonburi town/

No questions were...

A week passed, today I took my MacBook with a new display.

Many thanks to those who made this free repair.!!!!

Many thanks to Apple and its authorized dealers in Thailand.