bradymott
Level 1 (32 points)

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

by PlotinusVeritas,Solvedanswer
PlotinusVeritas PlotinusVeritas
Level 6 (14,806 points)
A:

 

bradymott wrote:

 

so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?

 

 

Yes,  There is no that can recoat a glass display while attached to the display assembly.

 

 

That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.

 

You can only apply said coating on NEW sterile displays in a vacuum chamber.

 

 

 

 

You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on Apr 7, 2014 11:10 AM

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bradymott

Q: My Retina Display has stain damage, HELP!!!

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  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 6:15 AM in response to Jakaya
    Level 5 (7,402 points)
    Mar 17, 2015 6:15 AM in response to Jakaya

    Yes, I can see the incredible amount of input here. It's always the same few people that comment.

     

    Cheers

     

    Pete

  • by Mfarrakha,

    Mfarrakha Mfarrakha Mar 17, 2015 6:28 AM in response to petermac87
    Level 1 (0 points)
    Mar 17, 2015 6:28 AM in response to petermac87

    2015-03-17 15.21.05.jpgStarted to happen to me on my MacBook Pro (Retina, Mid 2012). started out very small and recently spread and grew very fast!! went to my local reseller, cause there are no official apple stores in egypt, was told to pay 6000 egyptian pounds which is around $800 U.S.

  • by rafal_jot,

    rafal_jot rafal_jot Mar 17, 2015 6:28 AM in response to petermac87
    Level 1 (5 points)
    Mar 17, 2015 6:28 AM in response to petermac87

    petermac87 wrote:

     

    Yes, I can see the incredible amount of input here. It's always the same few people that comment.

     

    Cheers

     

    Pete

     

    No, Pete. You can clearly see. Everyday new people report the same issue. So they can see they aren't only idiot who don't know how to clean the screen as they could think after talking with Apple support or other Genius sth. This makes value of that conversation.

     

    r

  • by springprince,

    springprince springprince Mar 17, 2015 6:30 AM in response to rafal_jot
    Level 1 (0 points)
    Mar 17, 2015 6:30 AM in response to rafal_jot

    mine has coating missing on the bottom bezel

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 6:31 AM in response to rafal_jot
    Level 5 (7,402 points)
    Mar 17, 2015 6:31 AM in response to rafal_jot

    rafal_jot wrote:

     

    petermac87 wrote:

     

    Yes, I can see the incredible amount of input here. It's always the same few people that comment.

     

    Cheers

     

    Pete

     

    No, Pete. You can clearly see. Everyday new people report the same issue. So they can see they aren't only idiot who don't know how to clean the screen as they could think after talking with Apple support or other Genius sth. This makes value of that conversation.

     

    r

    Wow! So convincing! And all those links to back your claims! Very impressive.

     

    Pete

  • by rafal_jot,

    rafal_jot rafal_jot Mar 17, 2015 6:43 AM in response to petermac87
    Level 1 (5 points)
    Mar 17, 2015 6:43 AM in response to petermac87

    petermac87 wrote:

     

    vkrikun wrote:

     

     


    APPLE! DO SOMETHING!!! PLEASE.

    Post at feedback

     

    Apple are not here

     

    Pete

    Did you try use it? I did.

    The answer is:

    Thank you for your feedback on the MacBook Pro.

    We cannot respond to you personally, but please know that your message has been received and will be reviewed by the MacBook Pro Team. If we need to follow up with you on your ideas for improving the MacBook Pro, we will contact you directly.

    We appreciate your assistance in making the MacBook Pro a great computer.

    MacBook Pro Team
    Apple

  • by acki00,

    acki00 acki00 Mar 20, 2015 7:16 AM in response to rafal_jot
    Level 1 (8 points)
    Mar 20, 2015 7:16 AM in response to rafal_jot

    In order to keep this thread helpful, I suggest we keep our personal feuds and disagreements for ourselves.

    Yes, everyone should report the issue to Apple, even if they won't respond. At least they'll know that there is a serious issue.

    Share your info and experiences here.

    Some people here are actually interested in finding a solution, so let's keep the thread to them.

     

    thank you.

     

    <Edited by Host>

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 6:50 AM in response to rafal_jot
    Level 5 (7,402 points)
    Mar 17, 2015 6:50 AM in response to rafal_jot

    rafal_jot wrote:

     

    petermac87 wrote:

     

    vkrikun wrote:

     

     


    APPLE! DO SOMETHING!!! PLEASE.

    Post at feedback

     

    Apple are not here

     

    Pete

    Did you try use it? I did.

    The answer is:

    Thank you for your feedback on the MacBook Pro.

    We cannot respond to you personally, but please know that your message has been received and will be reviewed by the MacBook Pro Team. If we need to follow up with you on your ideas for improving the MacBook Pro, we will contact you directly.

    We appreciate your assistance in making the MacBook Pro a great computer.

    MacBook Pro Team
    Apple

    Yes. That is correct.

     

    pete

  • by DylantheAppleFanatic ,

    DylantheAppleFanatic DylantheAppleFanatic Mar 17, 2015 6:51 AM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 6:51 AM in response to bradymott

    I didn't even realize it was a reflective coating issue! I have been tearing the internet apart trying to find out why I have keyboard prints on my display and why there is this super annoying light speckled look where I lift up the display! So freaking annoying!! Apple, I love your products, I love your philosophy, I spend massive amounts of money supporting what you are doing (iPad mini, iPhone 6 128gb, Macbook Pro Retina 15" 16Gb maxed out processor, soon to be owner of apple watch, beta tester and supporter of all your software). This screen issue is driving me crazy! It is a small price to pay for such a wonderful machine but dammit, you are a company with the biggest selling feature being that 'everything just works beautifully' and this screen issue is definitely not 'just working' or 'beautiful'. Please Please Please allow us to come into your store and get this fixed up! I want my computer to be a stunning piece of industrial design again!! I know, I know, first world problems.

  • by mwille64,

    mwille64 mwille64 Mar 17, 2015 6:52 AM in response to rafal_jot
    Level 1 (0 points)
    Mar 17, 2015 6:52 AM in response to rafal_jot

    Actually Apple doesn't even offer a category that would fit the feedback. Mostly software related. Only point that remotely makes sense is "Design/...".

  • by rafal_jot,

    rafal_jot rafal_jot Mar 17, 2015 6:58 AM in response to mwille64
    Level 1 (5 points)
    Mar 17, 2015 6:58 AM in response to mwille64

    Link provided by Pete is wrong.

    this one is better:

    http://www.apple.com/feedback/macbookpro.html

  • by cubino,

    cubino cubino Mar 17, 2015 7:12 AM in response to Jakaya
    Level 1 (0 points)
    Mar 17, 2015 7:12 AM in response to Jakaya

    Hi,

    I believe the problem, at the very least a contributing factor, is heat. Many users report the problem start at the bezel, exactly where the screen is in contact with the hottest of part of the frame. Why else would apple warn users not to put them in a bag? So a product design problem that the company in question fails to admit.

  • by dr3van,

    dr3van dr3van Mar 17, 2015 7:45 AM in response to cubino
    Level 1 (0 points)
    Mar 17, 2015 7:45 AM in response to cubino

    Hello,

    First time posting to this thread, but I wanted to chime in and say that I have the same problem too.  My keys are visibly marked onto the screen and it bothers me very much.  Has anybody had any luck resolving this I try to keep everything as clean as possible to avoid it getting worse. I feel like this is poor design trying to make them as thin as possible. I would rather there be a slight air gap between the keys and palm rest and the screen than have them contact the screen and mark it up.

  • by Jakaya,

    Jakaya Jakaya Mar 17, 2015 7:49 AM in response to petermac87
    Level 1 (5 points)
    Mar 17, 2015 7:49 AM in response to petermac87

    guys, please keep posting your photos, together with conditions that you feel may have caused the issue. Hopefully we'll find a solution soon.

     

    And petermac87, please keep replying with your "advice", it's all helping bring attention to our issue.  Thanks for your enthusiasm pete

  • by Gerrit Scherpenzeel,

    Gerrit Scherpenzeel Gerrit Scherpenzeel Mar 17, 2015 7:58 AM in response to Jakaya
    Level 1 (5 points)
    Mar 17, 2015 7:58 AM in response to Jakaya

    As promised, my picturesIMG_1198.jpgIMG_1199.jpg

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