bradymott
Level 1 (34 points)

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

by PlotinusVeritas,Solvedanswer
PlotinusVeritas PlotinusVeritas
Level 6 (14,811 points)
A:

 

bradymott wrote:

 

so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?

 

 

Yes,  There is no that can recoat a glass display while attached to the display assembly.

 

 

That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.

 

You can only apply said coating on NEW sterile displays in a vacuum chamber.

 

 

 

 

You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on Apr 7, 2014 11:10 AM

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bradymott

Q: My Retina Display has stain damage, HELP!!!

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  • by Khor94,

    Khor94 Khor94 Mar 17, 2015 2:43 PM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 2:43 PM in response to bradymott

    I'm going to the apple store Sunday, had this problem on one of our studio machine. Hope apple care do it right.

    IMG_1302.JPG

  • by optimusic,

    optimusic optimusic Mar 17, 2015 2:52 PM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 2:52 PM in response to bradymott

    MPR 13'' 2013 late - I have a exactly the same Problem. Under the Warranty it was not accepted. I never used anything but water (damp apple recommended cloth) to clean the notebook. Apple should hear this Truth!

  • by laxative,

    laxative laxative Mar 17, 2015 3:04 PM in response to Kamaboko
    Level 1 (10 points)
    Mar 17, 2015 3:04 PM in response to Kamaboko

    It had the Image Retention issue...

    https://discussions.apple.com/thread/4034848?start=0&tstart=0

  • by SC909,

    SC909 SC909 Mar 17, 2015 3:05 PM in response to optimusic
    Level 1 (30 points)
    Notebooks
    Mar 17, 2015 3:05 PM in response to optimusic

    Does anyone have a mid-2014 MacBook Pro with retina display model? The reason that I'm really concerned here is because even if my Mac is only 2month old I didn't want anything to happen like this where screen's anti-reflective coating gets removed because I have spent $2500 on this and have not added Apple Care because it was way to pricy.

  • by Golra,

    Golra Golra Mar 17, 2015 3:49 PM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 3:49 PM in response to bradymott

    I am having the same problem on my 15" mid 2012 macbook pro laptop.  The warranty period is over now  .  But apple should be responsible enough to deal with such issues. 

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 3:50 PM in response to Golra
    Level 5 (7,402 points)
    Mar 17, 2015 3:50 PM in response to Golra

    Golra wrote:

     

    I am having the same problem on my 15" mid 2012 macbook pro laptop.  The warranty period is over now  .  But apple should be responsible enough to deal with such issues.

    Have you approached them?

     

    Pete

  • by clovisOSX,

    clovisOSX clovisOSX Mar 17, 2015 4:03 PM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 4:03 PM in response to bradymott

    The only way apple is going to do anything quickly about this is if Samsung starts running TV ads about how their computers don't get this (supposedly).

     

    Then we'll see apple getting all of us brand new replacement screens or something similar.

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 4:09 PM in response to clovisOSX
    Level 5 (7,402 points)
    Mar 17, 2015 4:09 PM in response to clovisOSX

    A large percentage of those affected screens are Samsung made screens fitted to those MacBook Pros.

     

    Pete

  • by kayditodi,

    kayditodi kayditodi Mar 17, 2015 4:14 PM in response to petermac87
    Level 1 (0 points)
    Mar 17, 2015 4:14 PM in response to petermac87

    Pete, check your facts first. While the display itself is made by Samsung, the exterior coating is applied by apple.

     

    PS: I would be the last person to back anything Samsung, but I needed to call you out on your misinformation.

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 4:17 PM in response to kayditodi
    Level 5 (7,402 points)
    Mar 17, 2015 4:17 PM in response to kayditodi

    No.

     

    Pete

  • by gondiz,

    gondiz gondiz Mar 17, 2015 6:16 PM in response to bradymott
    Level 1 (0 points)
    Mar 17, 2015 6:16 PM in response to bradymott

    Same here.. MacBook Pro (Retina, 13-inch, Late 2013). Come on Apple... it is clearly a production issue.

  • by petermac87,

    petermac87 petermac87 Mar 17, 2015 6:21 PM in response to gondiz
    Level 5 (7,402 points)
    Mar 17, 2015 6:21 PM in response to gondiz

    Contact Apple

     

    Pete

  • by mwille64,

    mwille64 mwille64 Mar 17, 2015 11:09 PM in response to petermac87
    Level 1 (0 points)
    Mar 17, 2015 11:09 PM in response to petermac87

    Pete,

     

    as you are suggesting repeatedly to contact Apple, could you kindly suggest a solution for me. Bare in mind that I bought my Macbook in July 2012 and there is NO warranty and NO European 2 year guarantee on it any longer. Still the Macbook is looking otherwise brand new and functions brand new (as I covered it both sides with a plastic shield and handled it with extreme care.

     

    What do you expect Apple Malta to tell me? You think they will close an eye and ignore the fact that they have no legal obligation to help me and still replace my screen free of charge?

     

    And before you tell me to give feedback to Apple, that I did!

     

    I really don't want to start another discussion with you, I would like to invite you to go beyond your constructive advise and provide an even more detailed advise what consumer in the different situations laid out in this forum should do to get help. Just contacting Apple is apparently not doing the trick as most postings indicate.

     

    Maybe you have some more insights we don't have. If you do, please share it with us. If can't do it here, you know where you can.

     

    Thanks

    Matthias

  • by Gediminas ,

    Gediminas Gediminas Mar 18, 2015 12:26 AM in response to bradymott
    Level 1 (0 points)
    Mar 18, 2015 12:26 AM in response to bradymott

    I am joining the discussion. My Macbook Pro (Retina, 15-inch, Late 2013), bought in February 2014 (exactly after 12 months) is loosing its coating as well (sticky note and hand for a clearer view):

    Going to the Apple Store Amsterdam on Saturday. I already heard stories of people not getting their screen fixed, even if they had Apple Care. I also have the protection plan

    28refwz.jpgnzm05l.jpg

  • by petermac87,

    petermac87 petermac87 Mar 18, 2015 2:32 AM in response to mwille64
    Level 5 (7,402 points)
    Mar 18, 2015 2:32 AM in response to mwille64

    This is a user to user forum. What do you want us to tell you?  Contact Apple as previously mentioned

     

    Pete

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