bradymott

Q: My Retina Display has stain damage, HELP!!!

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I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

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Q: My Retina Display has stain damage, HELP!!!

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  • by dmarkaryan,

    dmarkaryan dmarkaryan Apr 22, 2015 1:02 PM in response to jcele
    Level 1 (0 points)
    Apr 22, 2015 1:02 PM in response to jcele

    have absolutely the same problem

    dont think its very cool for biggest company like our Apple

  • by qazuserwsx,

    qazuserwsx qazuserwsx Apr 22, 2015 2:09 PM in response to bradymott
    Level 1 (0 points)
    Apr 22, 2015 2:09 PM in response to bradymott

    The same problem on my MacBookPro Retina 13

     

  • by SteveJobsHimself,

    SteveJobsHimself SteveJobsHimself Apr 22, 2015 2:16 PM in response to dmarkaryan
    Level 1 (0 points)
    iPad
    Apr 22, 2015 2:16 PM in response to dmarkaryan

    hi dmarkaryan,

     

    I guess, this is going to become huge. When I registered last week, there were about 1300 registred MacBooks, now the number is > 1500. When I read the postings, it appears to me that the most affected screens were built mid or late 2013. I guess, that the big numbers are still to come and with them the complaints will increase even more.

     

    Good luck, everybody!

  • by epvaldo,

    epvaldo epvaldo Apr 22, 2015 5:16 PM in response to mwille64
    Level 1 (20 points)
    Apr 22, 2015 5:16 PM in response to mwille64

    I just tried goof off which got a little more off.  It's a very slow process.  This is going to take some time!  I Googled, "replace retina display" and got a few companies that will do it.  So, I just might pay for a replacement screen as long as Apple is not the company doing the repair.

     

    The way I feel right now, I'll never give Apple another red cent of my money.  I've lost complete faith in what they stand for, period!

  • by JCD_Bionicman,

    JCD_Bionicman JCD_Bionicman Apr 23, 2015 7:31 AM in response to epvaldo
    Level 1 (0 points)
    Apr 23, 2015 7:31 AM in response to epvaldo

    Before you go for a replacement display you might as well go all in and try glass polish or very fine steel wool (Grade 0000). Quality glass is a lot harder than steel and will usually not scratch if you proceed gently. I know for a fact that this is an often used method to clean wind shields and aquarium glass panels. But obviously you never know what kind of glass was used in this case so do not do this unless you are dead set on replacing the screen anyways.

     

    I feel for you guys. I was pretty much one click away from ordering a 2015 MBP when I stumbled upon this thread...

  • by Andre Klein,

    Andre Klein Andre Klein Apr 23, 2015 7:38 AM in response to JCD_Bionicman
    Level 1 (20 points)
    Apr 23, 2015 7:38 AM in response to JCD_Bionicman

    Steel wool to „save“ a MacBook screen? Steve Jobs is turning in his grave! $500 that this no only takes of the coating, but ruins the display entirely. Glass is rather soft. I've accidentally ruined windows with Scotch Brite sponges when I was young-

     

    Oh, boy! What an unworthy discussion. Apple has to finally do its homework and find a permanent fix for this.

  • by JCD_Bionicman,

    JCD_Bionicman JCD_Bionicman Apr 23, 2015 7:53 AM in response to Andre Klein
    Level 1 (0 points)
    Apr 23, 2015 7:53 AM in response to Andre Klein

    Have you ever touched grade 0000 steel wool or used it to polish any surface? This is not some rough kitchen sponge but a very, very, very fine grained abrasive.

     

    I fully agree though that it is indeed an unworthy discussion. This absolutely has to be taken care of.

  • by epvaldo,

    epvaldo epvaldo Apr 23, 2015 7:55 AM in response to Andre Klein
    Level 1 (20 points)
    Apr 23, 2015 7:55 AM in response to Andre Klein

    The flaking and failed anti reflective coating is not much to look at.  It looks much better where I was successful in removing the failed coating.  What do I have to loose.  Either it works and looks a lot better or it doesn't.  No matter, it can't look much worse than it does now. 

     

    The way Apple is handling this issue is very un responsible to its customers.  It's a down-right joke!

  • by Andre Klein,

    Andre Klein Andre Klein Apr 23, 2015 8:03 AM in response to epvaldo
    Level 1 (20 points)
    Apr 23, 2015 8:03 AM in response to epvaldo

    I'd leave at least a bit of the coating on the display, so once they will offer the free repair program (or are forced into it by whichever court ruling) you might need some proof

  • by mwille64,

    mwille64 mwille64 Apr 23, 2015 12:33 PM in response to JCD_Bionicman
    Level 1 (0 points)
    Apr 23, 2015 12:33 PM in response to JCD_Bionicman

    Whatever the grade is and however soft it is, the removal method would be one of abrasion. You will most likely damage the screen's surface.

     

    I'm coming back to the stain remover I used. I made a bit of research regarding its main component hydrofluoric acid. It is basically an acid used for rust removal and in low concentration it is used for rust stain removal in clothes.

     

    Google for "Hydrofluoric Acid stain remover" and you certainly will find an explanation to the substance and suitable products. Most likely an iron monger or DIY shop will have such products. The stain remover I used has an acid concentration of 12%.

     

    The difference to using something like steel wool is that the removal method is a chemical one. It did not effect the screen (glass) and it should not in this low concentration.

  • by BMoon,

    BMoon BMoon Apr 23, 2015 12:35 PM in response to bradymott
    Level 1 (129 points)
    Windows Software
    Apr 23, 2015 12:35 PM in response to bradymott

    I know it may be a little too soon, however I have recently purchased the 2015 MPB Retina and I'm wondering if there is anyone out there with the new model experiencing this Stagnate problem? I'm a little worried... Screen Protector/Keyboard Cover time.

  • by epvaldo,

    epvaldo epvaldo Apr 23, 2015 2:44 PM in response to BMoon
    Level 1 (20 points)
    Apr 23, 2015 2:44 PM in response to BMoon

    I think they give you two weeks to return it. If you're within this time frame,  I would do just that. I did hear some place that the protective cover can sometimes cause the coating to fail.

     

    Well, good luck. I hope you never have to experience anything like this.

  • by SteveJobsHimself,

    SteveJobsHimself SteveJobsHimself Apr 23, 2015 3:05 PM in response to BMoon
    Level 1 (0 points)
    iPad
    Apr 23, 2015 3:05 PM in response to BMoon

    As epvaldo said, I also would consider to return it. It's not fun to buy steel wool or hydrofluoric acid to clean your screen. Don't get me wrong, it is an awsome machine, the look and feel, the power and yet highly portable. But it is not unlikely that in few months you'll join us here. The numbers at stagnate tell their own story: tomorrow there'll be 1600+ registrations.

  • by Columbus Jones,

    Columbus Jones Columbus Jones Apr 23, 2015 3:54 PM in response to SteveJobsHimself
    Level 1 (5 points)
    Apr 23, 2015 3:54 PM in response to SteveJobsHimself

    Logged into these forums for the first time in years to add myself to the list of people with this problem.

     

    Well, not me - my mother.

     

    She has a MBPr purchased November 2014, and this morning noticed significant damage to the AR coating all around the bezel. She does not carry it in a case (does not carry it at all, actually, it sits on her desk and never moves) and does not clean the screen.

     

    We have an appointment at an Apple store on Saturday. I just spoke with someone at the store and he could not say whether it would be covered by Apple Care until a technician has a chance to look at it.

     

    I've bookmarked this thread as well as countless others I've found to show that it is definitely a wide-spread issue with the AR coating on the retina models.

     

    Hopefully we'll be able to persuade them into replacing it. I know a lot of people in this thread have mentioned they are being told they are SOL, but on other threads people are saying they were able to have it replaced under Apple Care.

     

    I will report back on Saturday with the results of our adventure to the Apple store.

  • by JCD_Bionicman,

    JCD_Bionicman JCD_Bionicman Apr 23, 2015 4:16 PM in response to Columbus Jones
    Level 1 (0 points)
    Apr 23, 2015 4:16 PM in response to Columbus Jones

    It is somewhat striking how often the bezel is affected, especially the bottom area. Is there any noticeable difference in temperature between the bezel and the center of the screen due to the LED backlighting?

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