bradymott
Level 1 (35 points)

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

by PlotinusVeritas,Solvedanswer
PlotinusVeritas PlotinusVeritas
Level 6 (14,811 points)
A:

 

bradymott wrote:

 

so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?

 

 

Yes,  There is no that can recoat a glass display while attached to the display assembly.

 

 

That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.

 

You can only apply said coating on NEW sterile displays in a vacuum chamber.

 

 

 

 

You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on Apr 7, 2014 11:10 AM

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bradymott

Q: My Retina Display has stain damage, HELP!!!

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  • by SteveJobsHimself,

    SteveJobsHimself SteveJobsHimself Apr 27, 2015 3:03 AM in response to John P.
    Level 1 (0 points)
    iPad
    Apr 27, 2015 3:03 AM in response to John P.

    John P. wrote:

     

    Solidarity--you'd think after spending over $2k on a laptop you'd be treated like it. :-\ I'm an Early '11 MBP owner, and was told by AppleCare to "buy a new mac...or wait for a possible software update." for a software issue.

    Thanks, John. Much appreciated!!

  • by Kamaboko,

    Kamaboko Kamaboko Apr 27, 2015 5:27 AM in response to BMoon
    Level 1 (0 points)
    Apr 27, 2015 5:27 AM in response to BMoon

    This is a sad commentary on how 'delicate' one has to be with their rMBP.  Seriously, what's next, a clean room ( where environmental pollutants such as dust, airborne microbes, aerosol particles, and chemical vapors are removed )?  It's a laptop for God's sake.  It's meant to take some punishment, so if something like a tissue or toilet paper ruins the screen then it's a serious manufacturer error.  Next to my MBP I have a Samsung and a HP laptop.  I've wiped the those screens off with my hands, towels, t-shirts, etc.  Moreover, I know I've used Windex and the like.  The screens are like brand new after seven years. Come on Apple, get with the program and service your customers.

  • by mwille64,

    mwille64 mwille64 Apr 27, 2015 6:36 AM in response to Kamaboko
    Level 1 (0 points)
    Apr 27, 2015 6:36 AM in response to Kamaboko

    If it wouldn't be so sad, one would laugh about the absurdity that an antireflective coating that can be washed off with a bit of water. But than again, maybe this is Apple's idea of making its products recyclable?!

  • by gblaser,

    gblaser gblaser Apr 27, 2015 9:58 AM in response to mwille64
    Level 1 (0 points)
    Apr 27, 2015 9:58 AM in response to mwille64

    I removed the AR coating on my mid 2012 15 inch retina MBP today , it took me one hour , i used 93% alkohol , household plastic soucering pad's and a soft cotton cloth , i maneged  to remove 99.99 % of the AR coating only a few very small dots left near the edges  , then then i put on an Moshi ivisor case to my screen and it looks like new.

    this is just a tip that you can use on your own risk, but i worked perfectly for  me :-)

  • by mwille64,

    mwille64 mwille64 Apr 27, 2015 10:19 AM in response to gblaser
    Level 1 (0 points)
    Apr 27, 2015 10:19 AM in response to gblaser

    Interesting, I tried it with surgical spirit (which is about 70% alcohol), but did not manage to get that far. That is surely great news to those who feel uncomfortable using acid (like I did).

  • by krylysov,

    krylysov krylysov Apr 27, 2015 7:17 PM in response to bradymott
    Level 1 (0 points)
    Apr 27, 2015 7:17 PM in response to bradymott

    I have never used any chemicals to clean my macbook, but that happened to me too.

  • by CT,

    CT CT Apr 28, 2015 4:35 AM in response to rafal_jot
    Level 6 (17,883 points)
    Notebooks
    Apr 28, 2015 4:35 AM in response to rafal_jot

    It's external factors, baby!

  • by korfich,

    korfich korfich Apr 28, 2015 7:22 AM in response to bradymott
    Level 1 (0 points)
    Apr 28, 2015 7:22 AM in response to bradymott

    Same ****

    2.jpg1.jpg

  • by 1-800-MY-NUTS,

    1-800-MY-NUTS 1-800-MY-NUTS Apr 29, 2015 2:17 AM in response to bradymott
    Level 1 (0 points)
    Apr 29, 2015 2:17 AM in response to bradymott

    Hi!

     

    Same issue here!

    Retina, 15-inch, Early 2013

    I have been using iKlear Cleaner for Apple with Microfibre cloth. The same inverse pattern of the keyboard and keypad has appeared and is slowly growing.

    Cleaning the screen does NOT seem to make it noticeably worse. Seems to me the reaction to natural skin oils etc as described earlier is the culprit. This is unacceptable wear for fair use of a laptop within 2 years! Its really annoying as it also affects the resale value of the laptop unless I replace the headshell, which would almost cost the same as the resale value of the laptop.... so value of the laptop ends up being 0!

  • by SteveJobsHimself,

    SteveJobsHimself SteveJobsHimself Apr 29, 2015 2:32 AM in response to 1-800-MY-NUTS
    Level 1 (0 points)
    iPad
    Apr 29, 2015 2:32 AM in response to 1-800-MY-NUTS

    1-800-MY-NUTS wrote:


    Its really annoying as it also affects the resale value of the laptop unless I replace the headshell, which would almost cost the same as the resale value of the laptop.... so value of the laptop ends up being 0!

     

     

    That's a good point. The high resale value is one of the reasons why I buy Apple hardware, this compensates a bit for the Apple Tax. If we don't replace the display the value of the MacBook will drop dramatically.

  • by mwille64,

    mwille64 mwille64 Apr 29, 2015 2:48 AM in response to 1-800-MY-NUTS
    Level 1 (0 points)
    Apr 29, 2015 2:48 AM in response to 1-800-MY-NUTS

    Can we please STOP repeating this MYTH that this is an issue of skin oils. IT IS NOT !

     

    It has been shown multiple times that just WATER and a FIBRE CLOTH are enough to remove the coating. I have managed to get 60% of the coating off using just water and a cotton cloth.

     

    So again, THIS IS NOT !!!! A PROBLEM WITH SKIN OILS !!!!

  • by BMoon,

    BMoon BMoon Apr 29, 2015 2:53 AM in response to mwille64
    Level 1 (129 points)
    Windows Software
    Apr 29, 2015 2:53 AM in response to mwille64

    Yes but who goes out of their way to deliberately scrub their way through AR coating?

     

    The people who take care of their screen are putting the AR coating wear down to whatever it is on their keyboard which is leaving the imprint on the screen

  • by epvaldo,

    epvaldo epvaldo Apr 29, 2015 3:14 AM in response to BMoon
    Level 1 (20 points)
    Apr 29, 2015 3:14 AM in response to BMoon

    It could be the oil as well as gentle cleaning. There's some evidence that shows the keyboard pattern on the screen. It's a failed application of the coating,  and Apple appears to be doing nothing about it. Interesting,  don't you think?

  • by mwille64,

    mwille64 mwille64 Apr 29, 2015 3:17 AM in response to BMoon
    Level 1 (0 points)
    Apr 29, 2015 3:17 AM in response to BMoon

    I'm certain no MBP owner deliberately removes the coating. I wanted to make a point that this is an issue of bad quality coating (or in other words a production fault). It has nothing to do with ones oily fingers or wrong cleaning methods. The latter a just different ways in which the bad coating quality manifests itself.

  • by lscamaro,

    lscamaro lscamaro Apr 29, 2015 8:12 AM in response to bradymott
    Level 1 (0 points)
    Apr 29, 2015 8:12 AM in response to bradymott

    Question, would a screen protector fix this issue? I'm wanting to buy a mac but can't bring myself to buy one if this is going to happen to it

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