bradymott
Level 1 (34 points)

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

by PlotinusVeritas,Solvedanswer
PlotinusVeritas PlotinusVeritas
Level 6 (14,811 points)
A:

 

bradymott wrote:

 

so are you saying that the damage is permanent? as in, there is nothing short of replacing the screen that will fix this problem?

 

 

Yes,  There is no that can recoat a glass display while attached to the display assembly.

 

 

That coating is applied in a vacuum chamber , you cant "recoat" it, and if you could, which you cant, it would look horrible and not stick.

 

You can only apply said coating on NEW sterile displays in a vacuum chamber.

 

 

 

 

You can only see that damage on your display if its in a well lit room / outdoors......., in a dark room I dare say I bet you cant see the 'damage' at all.

Posted on Apr 7, 2014 11:10 AM

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bradymott

Q: My Retina Display has stain damage, HELP!!!

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  • by petermac87,

    petermac87 petermac87 May 16, 2015 2:44 PM in response to ChildOfFire
    Level 5 (7,402 points)
    May 16, 2015 2:44 PM in response to ChildOfFire

    ChildOfFire wrote:

     

    My last post was absolutely safe with the Apple Support Communities Use Agreements, but it was deleted.

    Then apparently not. Read those terms again.

     

    Pete

  • by ChildOfFire,

    ChildOfFire ChildOfFire May 17, 2015 6:47 AM in response to petermac87
    Level 1 (0 points)
    May 17, 2015 6:47 AM in response to petermac87

    HAHAHAH thats hilarious or really sad.. more than 10 posts from different people have been deleted!

  • by epvaldo,

    epvaldo epvaldo May 17, 2015 6:49 AM in response to ChildOfFire
    Level 1 (20 points)
    May 17, 2015 6:49 AM in response to ChildOfFire

    Yup, this is a bigger issue than the problem itself. 

  • by ChildOfFire,

    ChildOfFire ChildOfFire May 17, 2015 7:00 AM in response to epvaldo
    Level 1 (0 points)
    May 17, 2015 7:00 AM in response to epvaldo

    the next step is starting burning books or what?

  • by stu-eee,

    stu-eee stu-eee May 17, 2015 8:29 AM in response to ChildOfFire
    Level 1 (0 points)
    May 17, 2015 8:29 AM in response to ChildOfFire

    Well, they may be able to delete a post, but it will be very difficult to delete a group of angry customers approaching a retail store.

  • by epvaldo,

    epvaldo epvaldo May 17, 2015 8:53 AM in response to stu-eee
    Level 1 (20 points)
    May 17, 2015 8:53 AM in response to stu-eee

    It does affect my future buying decisions.

  • by Kamaboko,

    Kamaboko Kamaboko May 17, 2015 6:52 PM in response to stu-eee
    Level 1 (0 points)
    May 17, 2015 6:52 PM in response to stu-eee

    Anger seldom encourages one to follow a movement.  A compelling argument delivered in a sound, rational way though can make a difference.  Proof in point, I recently bought a MBP, not a rMBP based on this thread.  There were other considerations, too.  For instance, I can (and have) updated my MBP, whereas I couldn't with a rMBP. Be calm and stay the course.  The writing is already on the wall for Apple, and changes will have to be made. 

  • by nicwilson58,

    nicwilson58 nicwilson58 May 18, 2015 12:19 AM in response to Kamaboko
    Level 1 (9 points)
    Desktops
    May 18, 2015 12:19 AM in response to Kamaboko

    Folks,

     

    Calm,   flaming will get you no-where guaranteed.   I am not yet convinced that Apple is wrong.  As I stated earlier my built in Mercedes Benz AMG COMAND system had the exact same problem,  it looked identical to this issue,  and it definitely was caused by wear on the screen by cleaning, and completely removing the coating made the screen like new again and comparing screens with and without the coating when turned on you cannot pick them apart.  If its reflection you are concerned with then get a Moshi iVisor.

  • by epvaldo,

    epvaldo epvaldo May 18, 2015 3:07 AM in response to Kamaboko
    Level 1 (20 points)
    May 18, 2015 3:07 AM in response to Kamaboko

    It is better to remain calm.  In my case I had to purchase two additional computers.  I decided to go with two high end PCs largely due to the issue we are all experiencing with our rMBP and having the ability to upgrade it easily. 

  • by Freelyli,

    Freelyli Freelyli May 18, 2015 11:27 PM in response to bradymott
    Level 1 (0 points)
    May 18, 2015 11:27 PM in response to bradymott

    I just realize i have the same problem in the edges of my computer which is no more than a year old. Do you know is mac is already taking responsibility for this?

     

     

    <Edited by Host>


  • by SteveJobsHimself,

    SteveJobsHimself SteveJobsHimself May 18, 2015 6:40 AM in response to nicwilson58
    Level 1 (0 points)
    iPad
    May 18, 2015 6:40 AM in response to nicwilson58

    nicwilson58 wrote:

     

    Folks,

     

    Calm,   flaming will get you no-where guaranteed.   I am not yet convinced that Apple is wrong.  As I stated earlier my built in Mercedes Benz AMG COMAND system had the exact same problem,  it looked identical to this issue,  and it definitely was caused by wear on the screen by cleaning, and completely removing the coating made the screen like new again and comparing screens with and without the coating when turned on you cannot pick them apart.  If its reflection you are concerned with then get a Moshi iVisor.

    I agree that flaming is of no help.

     

    But it's quite clear, that there exists a problem with the display. The rMBP is so far the only device with this issue. There are absolutely no reports about other Apple products with glass screens that show the same behaviour. It can be assumed that the rMBP users do not treat their displays differently.

     

    And still, removing the AR coating yourself an buying an iVisor cannot be the solution to the problem, since it's a problem that was not caused by the users.

  • by jeffvdgo,

    jeffvdgo jeffvdgo May 18, 2015 10:16 AM in response to bradymott
    Level 1 (0 points)
    May 18, 2015 10:16 AM in response to bradymott

    Add me to the list of affected owners. Late 2013 rMBP 13". Coating is coming off mostly in the bezel areas. I noticed it after cleaning with water and microfiber. I've always been extremely gentle with the computer, and it's otherwise in great shape. Not happy!

  • by ChildOfFire,

    ChildOfFire ChildOfFire May 18, 2015 1:43 PM in response to jeffvdgo
    Level 1 (0 points)
    May 18, 2015 1:43 PM in response to jeffvdgo

    Are you all getting email updates on every post here?

    Thats the best way to see precious infos in the deleted posts..

  • by Gerard H.,

    Gerard H. Gerard H. May 18, 2015 2:17 PM in response to ChildOfFire
    Level 1 (0 points)
    May 18, 2015 2:17 PM in response to ChildOfFire

    @ChildOfFire: I have indeed subscribed to the discussion and at 269 emails currently in my email box where they're luckily not deleted     I'm by the way considering to take legal steps myself. I have never done that before though but I just feel so frustrated that a company can simply get away with such a design failure. On the other hand I'm also thinking about simply removing all the left over coating to have a (maybe too?) shiny screen again. Such a hassle...

  • by salkr,

    salkr salkr May 18, 2015 6:26 PM in response to Kamaboko
    Level 1 (0 points)
    May 18, 2015 6:26 PM in response to Kamaboko

    that is very interesting point.  I live in Canada.  But i wonder if there are many in US?

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