HT204289: How to AirPlay content from your iPhone, iPad, or iPod touch

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Alan Park

Q: My Apple TV keeps cutting out when watching a movie, can anyone help to resolve this issue ?

My Apple TV keeps cutting out when watching a movie, can anyone help to resolve this issue ?

iPhone 5s, iOS 7.1

Posted on Apr 7, 2014 10:24 AM

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Q: My Apple TV keeps cutting out when watching a movie, can anyone help to resolve this issue ?

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  • Helpful answers

  • by diesel vdub,

    diesel vdub diesel vdub Apr 7, 2014 1:57 PM in response to Alan Park
    Level 7 (22,030 points)
    Apr 7, 2014 1:57 PM in response to Alan Park

    Is the movie streaming directly on the ATV via iTunes from a computer, the iTunes store, an app on the ATV, or being AirPlayed to the ATV?

  • by Alan Park,

    Alan Park Alan Park Apr 8, 2014 1:25 PM in response to diesel vdub
    Level 1 (4 points)
    Apr 8, 2014 1:25 PM in response to diesel vdub

    Hi

     

    I am trying to plat movies via Air Play from Ipad, Iphone and from Itunes on my Laptop, On all 3 devices I get cut off issues after about 10/15 mins and its constant throught the whole movie.

     

    Can you help ?

     

    I have BT Infinity, and do not have connection problems or Internet issues all works well on that front.

     

    Alan

  • by vazandrew,

    vazandrew vazandrew Apr 8, 2014 4:18 PM in response to Alan Park
    Level 6 (19,023 points)
    Apple TV
    Apr 8, 2014 4:18 PM in response to Alan Park

    Cutting out would be likely due to a connection/network issue. If on wifi try ethernet. Make sure router is up to date and reboot both ATV and router.

     

    To get a report of the network go to istumbler (Mac) or netstumbler (PC), look for signal strength and noise.

  • by Pat Matzke,

    Pat Matzke Pat Matzke Dec 5, 2014 6:12 PM in response to Alan Park
    Level 1 (0 points)
    Dec 5, 2014 6:12 PM in response to Alan Park

    I have been experiencing this for quite some time. I tried several things related to my network settings, to no avail.

    Two two nights ago I went through my phone settings and turned BACKGROUND APP REFRESH off. I haven't experienced the problem again since changing that setting. It makes sense that an APP running in the background could cause a problem of this nature.

  • by Ochieba,

    Ochieba Ochieba Dec 5, 2014 6:26 PM in response to Pat Matzke
    Level 1 (0 points)
    Dec 5, 2014 6:26 PM in response to Pat Matzke

    I had a similar problem and resolved it by adding a remote access point to my wifi network. The bandwidth between the ATV and MacBook / iPad was to poor to support continuous streaming. Try running speed test (http://www.speedtest.net ) to see what your results are at various points in your wifi coverage area. Also try to setup the ATV very close to your router to see if the problem disappears. Also, if you have a dual band router try connecting all devices to the 5 GHZ band. Using the "WiFi Explorer" app, version 1.5.2 or better, you can see how much network traffic is on the 2.4GHZ and 5GHZ bands.