lisatchr

Q: my iMessaging isnt working on iPad. Keeps saying not connected to the Network., my iMessaging isnt working on iPad. Keeps saying not connected to the Network.

My iMessaging isn't working. Keeps saying not connected to the network. Please help.

Posted on Apr 7, 2014 1:57 PM

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Q: my iMessaging isnt working on iPad. Keeps saying not connected to the Network., my iMessaging isnt working on iPad. Keeps saying n ... more

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  • by pedro d,

    pedro d pedro d Apr 9, 2014 6:35 AM in response to lisatchr
    Community Specialists
    Apr 9, 2014 6:35 AM in response to lisatchr

    Hello there, lisatchr.

     

    The following Knowledge Base article offers some in-depth steps for troubleshooting issues with Messages:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    Particularly of note:

    To resolve issues with sending and receiving iMessages, follow these steps

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro