GreenLantern17
Level 1 (0 points)

Q: iPhone 5 won't take a charge & won't restore from backup

My iPhone 5 stopped taking a charge. So I updated to 7.whatever & backed it up. It still would take a charge so I went through recovery mode. That seemed to complete (I've done it twice now) However, the phone still won't take a charge and it won't restore from my backup. (Since the initial run through recovery mode it has never accepted the backup. It alway errors out saying the iPhone disconnected. It never disconnected physically and I've tried mutiple cables so which worn on my other iPhone so they are not the problem. If I plug the iPhone in it will cycle between on and off and never accept a charge or allow me to get through the backup process without "disconnecting" Any suggestions?

iPhone 5

Posted on Apr 7, 2014 7:38 PM

Close
GreenLantern17

Q: iPhone 5 won't take a charge & won't restore from backup

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Apr 10, 2014 11:20 AM in response to GreenLantern17
    Community Specialists
    Apr 10, 2014 11:20 AM in response to GreenLantern17

    Hello GreenLantern17,

     

    It sounds like you are unable to charge your phone and it keeps disconnecting when you have it plugged into your computer, even though you have tried mulitple cables. If you have not already, try charging the phone with the wall adapter that came with it. If it works there,  into I recommend starting with the following USB port troubleshooting for your computer:

     

    1. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    2. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
    3. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    4. Restart your computer.
    5. Restart your iPad, iPhone, or iPod touch.
    6. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    7. Update to the latest version of iTunes if you have not already.
    8. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

    From: iOS: Troubleshooting USB-related alerts when syncing

              http://support.apple.com/kb/TS5254?viewlocale=en_US

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling