EverGale

Q: Mac OS X Mavericks Message not working properly

Hi Everyone

 

It seems that the message app on my Mac OS X Mavericks just stop working suddenly.

The error is that it shows all my contacts as not registed with iMessage, which they are.

I cannot send anyone a imessage but i can facetime or voice call them within the app.

I have tried a couple ways in the mention in the apple support forum, but they all failed.

 

Methods that i have tried:

1) restarting the app

2) making sure 'eable this account' is checked.

3) sign out, sign in again,

4) turn off imessage on my iphone and turn on again, wait for activation, reopen mac message app again

5) find com.apple.ids.service.com.apple.madrid.plist and drag it to the Trash.

6) change my apple id password

 

This is really bothering me.

Please help me, would be really appreciated!

OS X Mavericks (10.9.2)

Posted on Apr 8, 2014 12:48 AM

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Q: Mac OS X Mavericks Message not working properly

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 8, 2014 1:15 PM in response to EverGale
    Level 9 (72,994 points)
    Applications
    Apr 8, 2014 1:15 PM in response to EverGale

    Hi,

     

    Check the Contacts App.

    Make sure the My Card (see Card Menu) is your details.

     

    After that access the Preferences (App Menu) and then Accounts

    Turn Off the iCloud account.

    Quit the app.

    Restart the app and enable iCloud account again.

     

     

     

     

    3Sigcopy2.png

    9:15 pm      Tuesday; April 8, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Muruseni,

    Muruseni Muruseni Apr 8, 2014 3:27 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Apr 8, 2014 3:27 PM in response to Ralph Johns (UK)

    Thank you Ralph Johns!  I was having the exact same problem, and your fix did the trick. 

     

    Best!

     

    Russell, Atlanta GA

  • by EverGale ,

    EverGale EverGale Apr 8, 2014 7:11 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Apr 8, 2014 7:11 PM in response to Ralph Johns (UK)

    Hi Ralph John:

     

    Thank you very much for helping.

    I tried your method twice but it doesn't seem to work either.

    Could there be anyother reason?

     

    Wayne, San Diego CA

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 9, 2014 12:14 PM in response to Muruseni
    Level 9 (72,994 points)
    Applications
    Apr 9, 2014 12:14 PM in response to Muruseni

    Thanks for the comments.

    3Sigcopy2.png

    8:14 pm      Wednesday; April 9, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 9, 2014 12:20 PM in response to EverGale
    Level 9 (72,994 points)
    Applications
    Apr 9, 2014 12:20 PM in response to EverGale

    Hi EverGale,

     

    I posted the most likely solution but there can be other causes.

     

    First I would try to deliberately Disable the account in the Account settings (untick the Enable box)

    The Quit the app before Restarting and Re-enabling the iMessages account.

    Whilst this sounds similar to removing the Apple ID in a Sign Out it actually alters the Saved State of the app.

     

     

    In the Contacts App if the iCloud Account  is Off do your Contacts show full details ?

    If there is no "On My Mac" info for them we will need to sort that issue first.

     

     

     

    3Sigcopy2.png

    8:20 pm      Wednesday; April 9, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by EverGale ,

    EverGale EverGale Apr 9, 2014 12:33 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Apr 9, 2014 12:33 PM in response to Ralph Johns (UK)

    Hi Ralph Johns,

     

    I try ur first method, did nto seem to work.

     

    In my contacts app, when my iCloud account is Off, my contact app is showing 0 record.

    There is a On My Mac info, but it does not have any account infomation.Screen Shot 2014-04-09 at 12.32.33 PM.png

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 9, 2014 1:06 PM in response to EverGale
    Level 9 (72,994 points)
    Applications
    Apr 9, 2014 1:06 PM in response to EverGale

    Hi,

     

    I did this another way.

    In System Preferences > iCloud I unticked the Contacts App for the sync.

    It showed me a pop and I said to Keep the Contacts.

     

    It took a few seconds by the iCloud ID disappeared from the Preferences in Contacts app but the display on my Contacts stayed.

    Contacts.png

     

    When I tried it the way I described it seems it did not show any Contacts as being "On My Mac"  despite that being where they were originally before iCloud syncing.

     

    Do the individual contacts show up with First and Last names as well as the info use to contact them ?

     

    3Sigcopy2.png

    9:06 pm      Wednesday; April 9, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by EverGale ,

    EverGale EverGale Apr 9, 2014 4:06 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Apr 9, 2014 4:06 PM in response to Ralph Johns (UK)

    Hi Ralphs

     

    Looks like mine is similar to yours after i perform ur steps.

     

    Screen Shot 2014-04-09 at 3.png

    my individual contacts show up correctly as they used to be. As i mention earlier, i can factime, voicecall within the message app, I just cannot imessage them.

     

    Screen Shot 2014-04-09 at 4.05.12 PM.png

     

    this is what i get everytime i send a test message to myself.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 10, 2014 11:25 AM in response to EverGale
    Level 9 (72,994 points)
    Applications
    Apr 10, 2014 11:25 AM in response to EverGale

    HI,

     

    In Applications/Utilities open the Console app.

    Is it listing anything about Messages (the app) in anything it lists  ?

     

     

    3Sigcopy2.png

    7:25 pm      Thursday; April 10, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by EverGale ,

    EverGale EverGale Apr 10, 2014 8:32 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Apr 10, 2014 8:32 PM in response to Ralph Johns (UK)

    it appears the following errors keep apprear. I dont know if it is related to the messages app.

    Screen Shot 2014-04-10 at 4.59.33 PM.png

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Apr 11, 2014 12:29 PM in response to EverGale
    Level 9 (72,994 points)
    Applications
    Apr 11, 2014 12:29 PM in response to EverGale

    Hi,

     

    Those messages seem to refer to this http://www.wondershare.net/mac-android-manager/

    I presume you have installed this ?

     

    Whilst these sort of error notifications can marginally slow things, depending on the number of them and the frequency of them it is difficult to say how they might effect another app.

     

    I doubt this one is effecting Messages directly.

    It might and I stress might have some involvement with the Contacts App which Messages also looks at for the iMessages account and possibly for "Real Names"  in the Buddy list and Messages main window during chats and conversations.

     

    Lets try a different tack.

    Navigate to ~/Library/Preferences again as in the earlier reply.

    Find com.apple.imagent.plist

    Drag this to the Trash.

     

    It will need you to restart this App. However it starts up when the computer does.

    This means you can stop it using Activity Monitor (Open the app in Applications/Utilities find the imagent item and use the Quit Button top left then confirm a Force Quit) Or Restart the computer.

     

    This is a support app to Messages and FaceTime.

    It holds some of the Account info so that the computer (those apps specifically) can "Listen" for incoming "calls" or Chat invites.

    At this point they will start the apps up - without intervention from you -  if the apps settings allow it.

    FaceTime just has to be set to On but not launched.

    Messages has a setting in the General Section of the Preferences about being set to Off Line on Quit.

     

     

     

     

    3Sigcopy2.png

    8:29 pm      Friday; April 11, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Barry Chiarello,

    Barry Chiarello Barry Chiarello Aug 29, 2016 5:30 PM in response to EverGale
    Level 1 (17 points)
    Mac OS X
    Aug 29, 2016 5:30 PM in response to EverGale

    This Message app is in decay and does not work in any of my OSXs 10.9.5, 10.10.6, 10.11.6, 10.12.Beta.. Apple infrastructure seems to failing quickly.. Please feel free to get off the stick and get it fixed.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 30, 2016 11:48 AM in response to Barry Chiarello
    Level 9 (72,994 points)
    Applications
    Aug 30, 2016 11:48 AM in response to Barry Chiarello

    Hi,

     

    I have drives and partitions that can boot into those listed versions.

     

    I have not booted in to the first two recently so I would have to change my password.

    There were problems in Mavericks (OS X 10.9.x) where Video and Audio Only chats along with Screen Sharing did not work with AIM and Jabber Accounts.

    That was a server issue that was resolved with the release of Yosemite (OS X 10.10.x)

     

    The beta for Sierra does not have Video and Audio capabilities set up for AIM and Jabber account.

    As with these account Screen Sharing is an Augmented Audio Only chat that also does not work.

     

    The Original Poster that you have addressed has not come back to say if they fixed this or not.

    The Last reply was in 2014.

     

     

     

     

     

     

    3Sigcopy2.png

    7:48 pm      Tuesday; August 30, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)