how do I get to talk to a live operator?

Go here:

http://www.apple.com/support/itunes/contact/

and follow the instructions to report your issue to the iTunes Store. Depending on what the issue is and the country you're in, you may be offered phone support, or you may have only email as an option.

Regards.

I would like to talk to a live operator also.

So do what was recommended to msuzie2 then.

No need to post for that. Just do it.

Allan