Have noticed the last two days that my Apple TV cannot connect to Ttunes. Have tried resetting and restoring but it can't connect. Unable to Update Software because it cannot connect to iTunes. Have checked cables and router and they are all fine.
Any suggestions how to solve this problem? All help appreciated.
Macbook Pro 15", Mac OS X (10.6.5), Time Capsule 500G
Make sure location is set correctly, DNS should be set to automatic (settings - general - network). If on wifi try ethernet.
Thanks vazandrew
After checking the settings and ensuring the location and DNS were correctly configured I still have no connection to iTunes.
I have been unable to signin to either the iTunes store or iCloud ... this is very weird as it does not recognise my ID for either.
I remain at a loss how to solve this matter.
Any further assistance from the community will be greatly appreciated
Have you tried ethernet?
Have you tried a restore via iTunes?
http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US
I haven't tried ethernet ... how will this be better than wi-fi?
It is hard-wired to the system, and it will determine or rule out issues with the wifi network.
no luck with the ethernet either ... screen says, "Cannot connect to iTunes Store"
Then that brings it back to the restore, have you done so via iTunes?
no I have not retored via iTunes ... have not done this type of restore before.
How is it done and what do I need?
Please see link that had already been posted above.
Problem solved restoring via iTunes on laptop as per your link
Thanks for your help!
Cheers
Andrew
Great, glad to help.
I had this problem too. After looking at this site and others, I tried the old-standby recommendation of unplugging the ATV, then plugging it back in. Fortunately, it worked! Try the unplug/replug before doing anything fancier.
My Apple TV (2nd Generation) can't connect to iTunes
