I have tried a soft reset and uninstalling and reinstalling my email accounts. It crashed when I was trying to refresh my emails and a video emIl came through. Any advice please?
iPhone 4S, iOS 7.1
Hello Hobbit80,
Thank you for providing the details of the issue you are experiencing with Mail on your iPhone.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken):
- If a single application is not responding or stops responding when it opens, you can force it to close.
- If the device is unresponsive or if certain controls aren't working as expected, restart your device.
- If the device remains unresponsive or does not turn on (or power on),reset your device.
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.
Thank you Sheila. Unfortunately I had to completely reset my phone. It would have been ok except for the fact that when I did a full back up of my phone an then reinstalled it there was no warning that I had to back up my apps separately which means I've lost loads and even some I've paid for :-( on the up side my email is working again!!
iPhone blank email 'mail' screen when I open it with blank top bar and create mail icon in the bottom right hand corner. I open it and it is stuck on this screen and then crashes. I can access my emails on my iPad and laptop. Rest of my phone is fine.
