Touch ID

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Level 1

5 points

Touch ID

'm in the process of setting up my new iphone 5s and when it comes to setting up Touch ID, it just keeps saying Failed and wont even let me attempt to scan my fingerprint. Is my phone faulty?

iPhone 5s, iOS 7.1

Posted on Apr 8, 2014 2:28 PM

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Answer 1

razmee209

Level 10

199,368 points

Apr 8, 2014 2:32 PM in response to sambrockley

Have you set up a passcode yet?

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Answer 2

sambrockley Author

Level 1

5 points

Apr 9, 2014 12:11 AM in response to razmee209

yes, it went to the passcode straight after but every time that i have tried to go in to touch ID on settings it just keeps saying failed

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